Operations Head

Key Responsibilities:

1. Strategic Leadership & Planning:

• Develop and execute a comprehensive strategy for all warehousing and logistics operations that aligns with the company's overall business objectives.
• Lead the long-term planning for network design, including warehouse locations, fleet management, and last-mile delivery partnerships.
• Analyze market trends, competitor activities, and technological advancements to identify opportunities for operational improvement and innovation.
• Prepare and manage the annual budget for the operations department, ensuring cost-effectiveness and ROI on all initiatives.

2. Warehousing & Inventory Management:

• Oversee all aspects of warehouse operations, including receiving, put-away, picking, packing, and shipping.
• Implement and enforce best-in-class inventory management practices to ensure accuracy, minimize shrinkage, and optimize stock levels.
• Direct the use of Warehouse Management Systems (WMS) and other technology to streamline processes and improve visibility.
• Ensure all warehouse facilities comply with safety regulations, quality standards, and company policies.

3. Logistics & Transportation:

• Manage the entire transportation network, including inbound logistics (supplier to warehouse) and outbound logistics (warehouse to customer).
• Optimize delivery routes, modes of transport, and carrier selection to reduce costs and improve delivery times.
• Negotiate and manage relationships with third-party logistics (3PL) providers, carriers, and delivery partners.
• Develop and monitor key performance indicators (KPIs) for logistics operations, such as on-time delivery rates, transit times, and transport costs.

4. Team Management & Development:

• Lead, mentor, and motivate a large team of managers, supervisors, and front-line staff across multiple locations.
• Set performance goals, conduct regular performance reviews, and provide opportunities for professional development.
• Foster a culture of accountability, continuous improvement, and safety within the operations team.
• Lead recruitment efforts to build a high-performing and scalable team.

5. Process Improvement & Technology:

• Champion a culture of continuous improvement, identifying and implementing operational efficiencies through Lean, Six Sigma, or other methodologies.
• Evaluate, select, and implement new technologies (e.g., WMS, TMS, automation, robotics) to enhance productivity and reduce manual effort.
• Develop and refine standard operating procedures (SOPs) for all key functions within the department.
• Utilize data analytics to make informed decisions and drive operational excellence.

6. Quality & Compliance:

• Ensure all operations adhere to local, state, and federal regulations, including transportation, labor, and safety laws.
• Maintain high standards for product handling, quality control, and customer service.
• Develop and implement contingency plans for unforeseen events (e.g., supply chain disruptions, natural disasters).

Required Skills and Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Master's degree is a plus.
• 10+ years of progressive experience in logistics, warehousing, and supply chain management, with at least 5 years in a senior leadership role.
• Proven experience in managing large-scale, multi-site operations.
• Deep expertise in Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and enterprise resource planning (ERP) software.
• Strong financial acumen with experience in budget management and cost control.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to think strategically, solve complex problems, and make data-driven decisions.
• Knowledge of Lean principles, Six Sigma, or other process improvement methodologies.

Key Performance Indicators (KPIs) for this Role:

• Operating Cost per Unit
• On-Time Delivery Rate
• Inventory Accuracy
• Order Fulfillment Cycle Time
• Warehouse Safety Record (e.g., Incident Rate)
• Budget Variance
• Customer Satisfaction (related to delivery and logistics)

Job Type: Full-time

Work Location: In person