Mental Health Virtual Clinical Program Coordinator

Overview

Renoxx Behavioral Health Services, Inc. is a leading provider of comprehensive behavioral and mental health services dedicated to improving the lives of individuals and families. We specialize in delivering compassionate, evidence-based care through a multidisciplinary team of professionals. Our mission is to promote wellness, foster resilience, and empower our clients to thrive in their communities.

Qualifications

• We are seeking an experienced Virtual Clinical Program Manager to join our team
• Master's or doctoral degree in either
• Social Work,
• Marriage and Family Therapy,
• Mental Health Counseling, or
• Psychology
• Proven ability to conduct thorough mental health assessments, make accurate diagnoses, and develop effective treatment plans
• Excellent interpersonal and communication skills, with the ability to establish rapport and build therapeutic relationships
• Proficiency in electronic health record (EHR) systems and computer applications
• Capacity to work collaboratively and virtually as part of a multidisciplinary team while maintaining professional boundaries and ethical standards.

Responsibilities

Team Collaboration:

• Serve as a liaison between clients, therapists, and administrative staff as needed.
• Support Clinicians in conducting client intakes.
• Coordinate daily tasks, such as organization of shared email with Psychiatrist and Mental Health Therapists.
• Collaborate effectively with other administrative staff, therapists, and the psychiatrists to support the overall clinic operations
• Foster a positive and welcoming environment for clients and staff alike

Administrative Support:

• Assist with general administrative tasks, including filing, data entry, and managing office supplies
• Help with answering phone calls, directing inquiries to the appropriate staff, and providing information to clients as needed
• Provide efficient administrative support to Psychiatrist and Mental Health Therapists

Scheduling Appointments:

• Coordinate and manage the appointment schedule for the Psychiatrist and Mental Health Therapists
• Communicate with clients to schedule, reschedule, and confirm appointments, ensuring timely and accurate information
• Handle appointment inquiries via phone, email, or in person, providing exceptional customer service to all clients

Insurance Verification and Authorization:

• Verify clients' insurance coverage and benefits prior to their appointments, ensuring accuracy and completeness of information
• Obtain insurance authorizations for therapy services as required by insurance providers
• Assist clients in understanding their insurance coverage and potential out-of-pocket expenses

Client Experience & Service

• Serve as the primary form of contact for current clients via various channels such phone calls, emails, and text messages.
• Manage day-to-day tasks related to customer service tasks related to client paperwork billing, and insurance, ensuring accuracy and consistency.
• Handle client concerns, billing questions, and feedback in a timely and professional manner and escalate as necessary.
• Support initiatives to improve client experience and implement satisfaction tracking systems.
• Provide customer service that is empathetic, responsive, and aligned with the company's values.

Client Billing, Paperwork and Insurance

• Assist with daily billing operations such as updating payment information and resolving outstanding balances.
• Coordinate accurate and timely delivery of courtesy claims submission to insurers and Superbills and billing statements to clients as needed.
• Assist with processing and maintaining necessary and accurate client paperwork, including intake forms, Superbills, and Good Faith Estimates.
• Maintain accurate records in the practice's customer relationship manager (CRM) system and electronic health records (EHR) system, and other operational systems as needed.
• Prepare and submit insurance claims for therapy services provided by the psychiatrist and mental health therapists
• Monitor and track insurance claims to ensure timely payment and follow up on any denied or pending claims
• Work collaboratively with insurance companies to resolve billing inquiries and discrepancies
• Electronic Health Records (EHR) Management:
• Maintain and update clients' electronic health records accurately and securely
• Ensure that all documentation complies with clinic policies and relevant legal and ethical standards

Why Join Us

• Be part of a mission-driven, clinician-founded company
• Help build scalable systems that support compassionate mental health care
• Collaborate with a strong leadership team and have a visible impact on practice growth

Compensation and Benefits

• This full-time VIRTUAL position offers a pay range of $32,500–$34,500 USD annually.

Job Type: Full-time

Pay: Php1,857, Php1,972,899.79 per year

Work Location: Remote