Crisis Administrative Specialists- Mental Health

3 days ago

Work from Home, Philippines VirtuAssist Full time ₱300,000 per year

***APPLICANTS WHO DO NOT FOLLOW INSTRUCTIONS WILL BE DISQUALIFIED***

Position Overview

Crisis Administrative Specialists are the first line of non-clinical support for our crisis programs. They ensure every referral, call, and case is handled efficiently while maintaining compliance with program standards. This role is remote, fast-paced, and critical to keeping our crisis response team operating at the highest level.

Shifts Available

  • 6:00 AM – 6:00 PM EST
  • 6:00 PM – 6:00 AM EST

Applicants should be open to either shift. Full-time and part-time positions are available.

Key Responsibilities

  • Serve as the first point of contact for phone and social media inquiries, providing responsive, professional, and supportive communication.
  • Support the intake, triage, and referral process by ensuring accurate information is gathered, logged, and routed appropriately.
  • Manage administrative coordination, including scheduling, transportation arrangements, and communication between clients, providers, and staff.
  • Ensure all case records, documentation, and risk assessments are accurate, timely, and compliant with program requirements.
  • Provide ongoing operational support to clinicians and crisis responders, helping maintain smooth workflows across the team.
  • Act as the administrative backbone of the crisis program, ensuring that no detail is missed and all moving parts come together seamlessly.

Qualifications

  • Experience in behavioral health, psychology, or medical administration strongly preferred.
  • Background in mental health services is a plus.
  • Strong communication skills across phone, email, and social media platforms.
  • Ability to stay organized, adaptable, and detail-oriented while supporting multiple tasks.
  • Familiarity with HIPAA and handling of confidential health information.
  • Flexible availability, including overnights, weekends, and holidays.
  • Tech-savvy, with the ability to quickly learn new systems and workflows.

Why Join Us

  • Play a vital role in supporting individuals experiencing mental health crises.
  • Gain direct experience in behavioral health operations and crisis response systems.
  • Work remotely with a structured shift schedule.
  • Opportunities for growth within a mission-driven organization.

Job Type: Part-time

Pay: From Php25,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Work from home

Work Location: Remote

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