Room Division Manager

1 week ago

Manila, National Capital Region, Philippines Mövenpick Resort & Spa Boracay Full time ₱800,000 - ₱1,200,000 per year

Company Description

Mövenpick Resort & Spa Boracay is located along Punta Bunga Cove, offering semi-private beach access away from the crowded White Beach. Known for its breathtaking sunset views, the resort features the island's largest pool and the well-renowned Sagay Spa. As the first Green Globe certified hotel in Boracay, Mövenpick emphasizes sustainability while providing a high level of comfort. It is a favored destination for MICE events, intimate beachfront weddings, and memorable family vacations, known for its thoughtful service and generous hospitality.

Role Description

This is a full-time on-site role located in Manila for a Room Division Manager. The Room Division Manager will be responsible for overseeing guest satisfaction, managing customer service operations, handling receptionist duties, and training staff. Daily tasks include coordinating front office and housekeeping operations, ensuring top-tier guest experiences, and maintaining high standards of customer service. The role demands active engagement in planning and implementing strategies to enhance operational efficiency and improve guest satisfaction.

Qualifications

  • Skills in Guest Satisfaction, Customer Satisfaction, and Customer Service
  • Experience in Receptionist Duties and Training
  • Strong communication and interpersonal skills
  • Proven leadership and team management experience
  • Ability to work independently and manage multiple tasks efficiently
  • Bachelor's degree in Hospitality Management or related field
  • Experience in the hotel industry is a plus

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