Reservations Consultant

Discover What Matters in a Global Hospitality Career

Find yourself at the heart of world-class hospitality-right from your home. Join a team that connects travelers to unforgettable destinations across Australia, where every booking is a gateway to a new experience. If you're passionate about service, precision, and people, this role lets you shape journeys that truly matter.

Your Role in the Experience

Be part of our client's team as a Reservations Consultant and support the Groups team in managing and processing group bookings for properties across Australia. You'll ensure every reservation is seamless, accurate, and handled with care, while maintaining top-tier customer service and operational excellence.

Career Snapshot

Employment Type: Full-time

Shift: Morning shift

Work Setup: Permanent Work-from-Home

What Awaits You

• Competitive salary package
• Permanent WFH arrangement
• HMO coverage with three dependents upon regularization
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to office gyms with physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Table

• Minimum of 1 to 2 years of experience
• Background in an administrative role, preferably within the tourism industry
• Excellent communication and interpersonal skills
• Friendly and professional communication style, with precise email correspondence that follows company guidelines and policies
• Ability to adapt quickly and positively to changes in pace
• Technologically savvy and capable of operating multiple programs simultaneously
• Experience using a Property Management System or Reservations System (highly desirable)
• Proven experience working toward key performance indicators (KPIs)

What You'll Be Doing

• Handle all administrative aspects of group bookings
• Create accurate group allocations based on instructions from the Adelaide Office Team, ensuring processes are followed and proper documentation is issued
• Act and respond promptly to sales updates from partners as assigned by the Adelaide Office Team
• Conduct pre-arrival checks on group bookings, including rooming lists, special requests, bedding configurations, dining requirements, and tour arrangements
• Collaborate closely with other members of the Reservations Team
• Process large volumes of booking data with accuracy and attention to detail
• Meet and exceed key performance indicators while adhering to service level agreements
• Manage high volumes of enquiries while delivering excellent customer service
• Build and maintain strong rapport with the Group Reservations Team and key internal stakeholders
• Contribute actively to team goals and collaborate with colleagues to complete tasks
• Demonstrate technical proficiency and adapt quickly to new technology
• Work flexible hours based on operational requirements (currently Monday to Friday business hours with set WFH days)
• Perform ad hoc administrative tasks as required
• Follow documented procedures and company standards
• Maintain strong attention to detail and escalate any concerns when necessary

About the Client

Our client is Australia's largest owner and operator of lifestyle holiday parks, with over 85 locations across the country. Since 2004, they've helped families, adventurers, and travelers "discover what matters" through unforgettable stays by the waterfront, in the outback, and near national parks. With a support office in Adelaide, our client continues to redefine the holiday experience-powered by passionate, adaptable people dedicated to creating lasting memories for guests across Australia.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra