Reservations Consultant

RESERVATIONS CONSULTANT
Job Type:
Full Time

Location:
Manila - Hybrid

Reporting to:
Operations Manager

Job Purpose
The Reservations Consultant is the crucial first point of contact for clients, playing a pivotal role in shaping their initial impression of our company and setting the stage for a positive travel experience. This role directly impacts our company's success by:

Building Customer Loyalty:
Reservations Consultant are responsible for ensuring a seamless and enjoyable booking experience, which directly contributes to client satisfaction and repeat business. By providing accurate information, handling inquiries professionally, and resolving issues effectively, they create a positive brand experience.

Driving Revenue:
The Reservations Consultant plays a critical role in converting inquiries into confirmed bookings, directly impacting the company's revenue. By effectively promoting services, offering personalized recommendations, and handling reservations efficiently, they contribute to the company's financial success.

Ensuring Operational Efficiency:
Reservations Consultant works in close coordination with our Dispatch team, ensuring smooth communication and efficient allocation of transportation resources. By managing bookings accurately and providing real-time updates, they help maintain operational efficiency and minimize delays.

What will be your key responsibilities?

• Client Interaction & Booking Management
• Receive and process reservations for airport transportation services via phone, email, and online platforms.
• Provide clear and concise information to clients about services, pricing, and booking procedures.
• Answer client inquiries regarding airport pick-up and drop-off locations, timeframes, and special requests.
• Accurately input reservation details into the booking system, including flight information, passenger details, and special requirements.
• Confirm booking details with clients, providing clear instructions and travel information.
• Process payment transactions securely and efficiently.
• Operational Efficiency
• Coordinate with the dispatch team to ensure seamless pickup and drop-off arrangements for clients.
• Monitor travel times and flight schedules to ensure timely and efficient transportation.
• Handle any unforeseen delays or disruptions with a calm and professional demeanor, keeping clients informed.
• Communicate with drivers regarding pickup times, client information, and any special requests.
• Problem-Solving & Customer Service
• Resolve client inquiries or issues promptly and effectively, offering alternative solutions when needed.
• Manage client expectations and ensure a positive experience.
• Maintain a positive and helpful attitude, demonstrating empathy and understanding.
• Escalate complex or unresolved issues to supervisors or relevant departments for further assistance.

What are we looking for?

• Candidate must have 2 years experience in customer service or similar function
• Candidates must have an In-depth knowledge of the travel industry.
• Candidates must have intensive experience with reservation systems.
• Candidate must have strong time management and organizational skills.

What can you expect from Goway?

• Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:
• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How To Apply
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more