Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱450,000 per year

Qualifications:

  • At least 1 year of experience
  • Open for
    undergraduate
  • Comfortable work full-time onsite at Taguig
  • Good communication skills
  • Can start immediately

Responsibilities:

  • Manage a high volume of inbound calls, emails, and online ticket inquiries in a professional and timely manner.
  • Accurately document all associate interactions in the system.
  • Identify various scenarios and apply the appropriate resolution or escalate unresolved issues to the HR or Benefits Administrator as needed.
  • Handle HR-related transactions and provide assistance with general HR concerns, including company policies and programs.
  • Support benefit administration tasks such as enrollments, qualifying life event changes, beneficiary updates, and questions about group benefits (e.g., medical, dental, vision, life insurance, HSA, FSA).
  • Advise and inform employees about the details of the company's HR and benefits programs.
  • Maintain strict confidentiality of all employee-related information.
  • Provide high-quality customer service by resolving issues effectively and following up with associates as appropriate.
  • Demonstrate attention to detail and remain calm in high-pressure or stressful situations.

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