Customer Service Representative

15 hours ago

Taguig, National Capital Region, Philippines OneSearch Incorporated Full time ₱420,000 - ₱540,000 per year

Customer Service Representative | Shifting Schedule

Onsite : Mckinley Taguig

Salary: Up to 45K

Atleast 2nd year college with 6 months BPO experience voice international

Job Summary:

  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees
  • Interact with team on basic information, plus internal or external customers

Qualifications:

  • 6+ months of Customer Service Experience
  • At least 2 years of college education

Job Expectations:

  • Must be flexible with the work schedule. May be assigned to work on night shift/ shifting schedules, split rest days, weekends and holidays depending on business need.
  • Must be able to attend full duration of required training period
  • Ability to work additional hours as needed
  • Must work on-site at the location posted

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Customer service representative: 1 year (Required)

Work Location: In person

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