
Senior Training Manager
1 day ago
Required years of experience and specialization
· Minimum of 5 years of Experience
Qualifications:
· Graduate / Post Graduate in any stream
· Excellent written and verbal communication skills in English
· Minimum 5 yrs. experience in the Training function, should have a sound understanding of the training function
· Experience in the P&C Insurance domain, preferably Claims or Sales / Service
· Experience in training automation/digitalization
· Skills / V&A Training experience will be an added advantage
· Knowledge &/or experience of Six Sigma, Agile methodology & able to demonstrate a digital mindset
· Strong time management skills and proficiency in MS office
· Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values
· Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes
Job Description:
· Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).
· Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.
· Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational excellence.
· Work with all stakeholders to achieve business objectives.
· Drive training related change management and compliance programs for the Account(s)
· Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.
· Drive ROI for the learning investment in people and value delivered to business.
· Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).
· Govern and maintain compliance requirements as per training standards.
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