Language Training Manager

2 days ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱600,000 - ₱1,200,000 per year

Job Description & Qualifications:

  • Must be amenable to work 100% onsite at our WNS Bridgetowne Site
  • Must be amenable to work on a shifting schedule
  • Should be sound and highly proficient in English
  • Experience in facilitation of Communication Cultural Soft Skills V&A Training
  • Should understand core concepts of the CCT function
  • Drive and improve Spoken and Written English Communication
  • Conduct TNI and TNA to program the modules as per the process needs
  • New Hire Training on Spoken and Written Communication
  • Training on Customer Service and Cultural Alignment
  • Conduct TNA through NPS CSAT
  • Quality analysis conduct TNI through floor interventions
  • NPS management through Agent Skill Mapping and development
  • Frontend skill management initiatives including coaching and training
  • SLA Management for all Floor Training Initiatives on Time Reporting of NPS
  • Prepare site related management reports WBR MBR etc.
  • Ensure optimum utilization of training resources within the site
  • Ensure there is adequate and effective training support provided
  • Provide real time support to teams working on projects
  • Leadership & Organizational skills aimed at improvement feedback
  • Strong Project Management capabilities
  • Excellent communication marketing relationship & motivational skills
  • Should be knowledgeable on the businesses processes
  • Maintain vertical hygiene by ensuring reports data and documents are in place
  • Promote standardization by creating SOPs across CIS training Standardization
  • Promote behavioral training programs and ensure maximum participation
  • Should have mastery on various training methodologies

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