Training Manager

Company DescriptionJob DescriptionABOUT THE ROLE:RESPONSIBILITIES:Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Deploy a wide variety of training...

Qualifications:Minimum requirement of 10 years in the training function with excellent knowledge of contact center and customer service operations – at least 3-5 as a Training ManagerCandidate must possess at least a Bachelor College degree any fieldExcellent Interpersonal skillsExcellent English communication and writing skillsExcellent facilitation...

Job Description & Qualifications:Must be amenable to work 100% onsite at our WNS Bridgetowne SiteMust be amenable to work on a shifting scheduleShould be sound and highly proficient in EnglishExperience in facilitation of Communication Cultural Soft Skills V&A TrainingShould understand core concepts of the CCT functionDrive and improve Spoken and Written...

Qualifications:Graduate / Post Graduate in any streamExcellent written and verbal communication skills in EnglishMinimum 5 yrs. experience in the Training function, should have a sound understanding of the training functionExperience in the P&C Insurance domain, preferably Claims or Sales / ServiceExperience in training automation/digitalizationSkills / V&A...

Job Description:Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational...

Job Description:Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational...

Required years of experience and specialization· Minimum of 5 years of ExperienceQualifications:· Graduate / Post Graduate in any stream· Excellent written and verbal communication skills in English· Minimum 5 yrs. experience in the Training function, should have a sound understanding of the training function· Experience in the P&C Insurance domain,...

Job ResponsibilitiesDevelop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance...

Department: Learning ServicesOverview: Responsible for designing, developing, and delivering leadership, management, and professional development training programs for CSRs, ensuring high-level customer experience and client policy adherence.Key Responsibilities:Coordinate Training Delivery: Identify opportunities, schedule resources, supervise courses,...

Qualifications· With at least 2 years' experience in managing a training team preferably in a BPO setup· Completed at least 2nd year college· Good oral and written communications skills· Experience in both process training and foundation skills/communication skills training· Must have experience either handling a Motor Insurance account or Customer...