Senior Training Manager

2 days ago

Quezon City, National Capital Region, Philippines WNS Full time ₱1,200,000 - ₱3,600,000 per year

Job Description:

  • Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).
  • Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.
  • Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational excellence.
  • Work with all stakeholders to achieve business objectives.
  • Drive training related change management and compliance programs for the Account(s)
  • Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.
  • Drive ROI for the learning investment in people and value delivered to business.
  • Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).
  • Govern and maintain compliance requirements as per training standards.

Desired Experience and Skills:

  • Graduate / Post Graduate in any stream
  • Excellent written and verbal communication skills in English
  • Minimum 5 yrs. experience in the Training function, should have a sound understanding of the training function
  • Experience in training automation/digitalization
  • Skills / V&A Training experience will be an added advantage
  • Knowledge &/or experience of Six Sigma, Agile methodology & able to demonstrate a digital mindset
  • Strong time management skills and proficiency in MS office
  • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values
  • Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

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