Customer Relations Specialist

2 days ago

Davao City, Davao, Philippines 2GO Express, Inc. Full time ₱250,000 - ₱500,000 per year

Responsible in serving clients to continuously create and deliver value by handling customer requirements such as but not limited to loading confirmations, arrival notices, unwithdrawn notices, shipment monitoring reports, 3rd party reports, managing call metrics, solicits and creates bookings for walk-in and on-account customers, and troubleshoots to manage customer complaints.

  • Facilitates timely and accurate booking request from clients and or through sales including booking amendments
  • Consistently communicates with client from all available channels as far as outbound and inbound monitoring is concerned including but not limited to: Slot coordination, booking solicitation and confirmation, Arrival Notices, Unwithdrawn Report and Container at Customer Premises
  • Handles all complaints and inquiries from clients and logs to Feedback Management Systems.
  • Submits all CIC-related reports are submitted timely and accurately to internal and external clients.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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