Client Relations Specialist

#SparkSuccess at FGC+

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and help each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee- you are part of a team where you can truly thrive and make a difference.

About the Job:

The Client Relations Specialist will provide essential administrative support to the Director. Key responsibilities include managing the director's calendar, handling communications, conducting research, and assisting with client relations initiatives. The ideal candidate will be highly organized, with strong communication skills, the ability to prioritize tasks effectively, and a proactive approach to problem-solving. This role also involves collaborating with internal teams and external vendors to ensure smooth operations and enhance client satisfaction.

What You'll Do:

Administrative Support:

• Writing, editing, and drafting emails, documents, and other communications on behalf of the Director.
• Managing the Director's calendar, including scheduling appointments, coordinating meetings, and prioritizing urgent matters.
• Maintaining comprehensive and accurate records, ensuring all information is properly documented and accessible.
• Entering large volumes of data into various platforms used by the company, ensuring accuracy and timely updates.

Client Relations Support:

• Supporting the Director with various client relations projects and administrative tasks to meet client needs.
• Researching information about potential clients and organizing client-specific notes to assist with client satisfaction initiatives.
• Contributing to efforts that improve client satisfaction.

Communication & Coordination:

• Answering and making phone calls in a polite, professional manner
• Communicating with third-party vendors and coordinating with the client relations team to ensure orders are placed and fulfilled correctly.
• Effectively communicating and collaborating with other departments within the company to work on various projects.
• Exercising independent judgment and initiative, particularly for time-sensitive tasks or assignments.

Additional Responsibilities:

• Performing any other tasks as assigned to support the Director and broader team initiatives.

What You'll Bring:

• Proficient in MS Office suite
• Experience with CRM, HubSpot or project management software is a plus.
• Extremely strong organizational and analytical skills, and ability to multi-task
• Ability to communicate effectively, and in a fast-paced environment
• Strong time management skills
• Ability to manage multiple assignments, set priorities, and adapt to changing conditions with a positive attitude.
• Must be an exceptional listener and communicator who effectively conveys information verbally and in writing.
• Have stamina, drive, and perseverance to perform under pressure

What we have to offer:

At FGC+, we believe that every person yearns to fulfill their potential. "Igniting possibility" is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success. We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive base pay with incentives and allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave
• 13th month pay
• Onsite medical support
• Skills and training development programs
• Employee Engagement Events
• Employee Referral Program