Onboarding & Customer Relations Manager
4 days ago
Job description:
About Pallet Connect:
Pallet Connect is a dynamic company deeply rooted in the pallets industry. Our mission is to develop the most versatile and user-friendly ERP platform tailored specifically for pallet businesses. Our cloud-based ERP management system is meticulously crafted for pallet businesses that have outgrown their current processes or are burdened by outdated systems that lack industry-specific features. We understand the unique complexities of the pallet industry, and our solution is tailored to streamline operations and drive efficiency. What truly sets us apart is our unwavering commitment to our customers. We actively listen to their needs and leverage their feedback to continuously evolve our platform. By understanding the challenges faced by pallet businesses, we ensure that Pallet Connect remains the top choice for companies seeking a comprehensive ERP solution.
Key Responsibilities:
Pallet Connect is seeking a Customer Relations Executive to assist in shaping and supporting the growth of our clients. You will play a vital role in ensuring the satisfaction and success of our customers. Your primary responsibilities will include, but are not limited to:
Onboarding: Guide new customers through the initial setup of Pallet Connect, providing product demonstrations, and addressing any technical or operational questions they may have.
Relationship Management: Establish and maintain strong relationships with customers, serving as their main point of contact for inquiries, concerns, and requests. Proactively communicate, understand customer needs, and promptly address any issues.
Customer Support: Provide exceptional support to customers by answering their questions, troubleshooting problems, and offering solutions through various channels such as phone, email, and our support ticket system.
Customer Education and Training: Educate new and existing customers about the features, functionalities, and best practices of Pallet Connect. This may involve creating user guides, tutorials, or conducting training sessions.
Success Planning: Collaborate with customers to understand their goals and objectives, develop tailored success plans, and assist in aligning our product with their objectives.
Continuous Improvement: Serve as a trusted advisor to customers, understanding their end-to-end business processes, and providing valuable feedback to the entire Pallet Connect team for product development enhancements.
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