Customer Support Specialist

1 day ago

Davao City, Davao, Philippines MultiplyMii Full time ₱1,200,000 - ₱2,400,000 per year

Position Type:
Part Time

Location:
Philippines (Remote)

Schedule:
Monday-Friday, at least 4 hours overlap within 9am-7pm CEST

About The Company
Our client is a fast-growing sleep supplement brand, founded in early 2023 and based in Amsterdam. Their mission is to help people sleep better, recover faster, and feel their best. With rapid growth (100K+ EUR monthly revenue) and new product launches on the horizon, they're scaling their team to meet customer needs and set strong foundations for the future.

They are seeking a dependable and experienced Customer Service Specialist to take ownership of customer support and ensure a consistently excellent experience across email, chat, and social media channels.

About The Role
You will be the first dedicated Customer Support hire and will work closely with the founders and small global team. Your role is to ensure smooth day-to-day handling of customer inquiries, order issues, and subscription management while maintaining a positive, trustworthy relationship with the customers.

This is a part-time position (20 hours/week) with the potential to grow into a full-time role as the company scales.

Responsibilities

  • Respond to customer inquiries via email, live chat, and social media with accuracy, empathy, and professionalism.
  • Manage tickets and workflows through Gorgias (AI-powered customer service platform).
  • Process order-related tasks in Shopify (e.g., reshipping orders, handling refunds, updating order statuses).
  • Assist with subscription management using Skio.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Collaborate with founders and the broader team to align customer support with brand values and business goals.
  • Provide reliable coverage and ensure customer satisfaction during peak growth phases.

Competencies And Qualifications
Must-Have

  • 3–5 years of experience in customer service/support, ideally in e-commerce.
  • Strong technical proficiency with Shopify.
  • Demonstrated attention to detail and ability to manage multiple tasks accurately.
  • Strong problem-solving skills with a proactive approach to finding solutions.
  • Reliable, consistent, and trustworthy—able to take ownership with minimal supervision.
  • Good written English (perfect grammar is less important; clarity and professionalism are key).

Nice-to-Have

  • Experience with Gorgias or similar customer support tools.
  • Familiarity with Skio or other subscription management platforms.
  • Prior experience with startups or high-growth businesses.
  • Background in operations or light order management.

What We Offer

  • 100% Remote Work
  • 13th Month Pay
  • Healthcare (HMO)
  • Comprehensive Fringe Benefits package
  • Paid Service Incentive Lead (SIL)
  • Paid Philippines Holidays
  • Free Learning and Development Programs

Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

  • Customer Support Specialist

    7 days ago

    Davao City, Davao, Philippines Zywave Full time $40,000 - $80,000 per year

    Brief DescriptionSupport Specialist – Customer ExperienceZywave is a leading SaaS (Software as a Service) company, providing innovative solutions to our customers. As a Support Specialist, you will play a crucial role in helping our customers use and troubleshoot our software products.Are you a customer support superstar looking to make a difference? Look...

  • We're Hiring: Telco Customer Support Specialist

    1 day ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for dedicated and customer-focused individuals to join our team as Telco Customer Support Specialists at our Davao site. In this role, you will handle customer inquiries related to telecommunications services, including billing, technical issues, account updates, and service features. You will communicate with customers via phone, email, or...

  • Support Specialist

    1 week ago

    Davao City, Davao, Philippines AspiraGlobal Full time ₱216,000 - ₱300,000 per year

    Overview:Join AspiraGlobal as a Support Specialist Be the go-to person for our clients and customers, helping with inquiries and support while building your skills in communication, problem-solving, and teamwork. Thrive in a dynamic onsite environment in Davao and grow your career with usResponsibilities:Assist customers with inquiries and provide support...

  • Customer Support Engineer

    3 days ago

    Davao City, Davao, Philippines The HR Practitioner Full time ₱300,000 - ₱360,000 per year

    Responsibilities:Serves as first point of contact with customers regarding their machine issues after installation.Provides prompt and accurate feedback to customers.Provides initial diagnoses, analyses, and troubleshoots machine issues.Asks customers targeted questions to quickly understand the root of the problem.Guides customers through a series of...

  • Customer Support Associate

    1 day ago

    Davao City, Davao, Philippines Acquire Intelligence Full time ₱80,000 - ₱120,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Support Associate, you'll Support the company to develop and maintain business by providing customers with...

  • Customer Experience Specialist

    7 days ago

    Davao City, Davao, Philippines Full Potential Solutions Full time $40,000 - $60,000 per year

    About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Operations Specialist

    2 weeks ago

    Davao City, Davao, Philippines Traba Full time ₱900,000 - ₱1,200,000 per year

    Traba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new...

  • Customer Banking Specialist

    7 days ago

    Davao City, Davao, Philippines Commonwealth Bank Full time ₱40,000 - ₱60,000 per year

    You will be joining one of our Multi-Channel BranchesWhat is a Multi-Channel Branch?Between 9:30 – 1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels...

  • Customer Support Associates

    7 days ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    Join our dynamic team of customer service professionals team as a Customer Service Representative. This full-time opportunity allows you to provide exceptional customer support.What you'll be doing:Respond to customer inquiries and concerns via phone, email, and chat in a timely and efficient mannerTroubleshoot and resolve customer issues with a focus on...

  • Customer Support Representative

    5 days ago

    Davao City, Davao, Philippines TORCH Solutions Full time ₱200,000 - ₱400,000 per year

    Urgent Hiring for a Customer Support Representative to join our dynamic and growing team. In this full-time role, you will be responsible for providing exceptional customer service to our seasonal account clients, ensuring their needs are met and queries are resolved in a timely and efficient manner. The role is based in our Davao City office.What you'll be...