CSR | Australian account | Dayshift to Midshift
2 weeks ago
About the role
CORPORATE VISIONS INC' is seeking a talented Customer Service Representative to join our team in Cavite City, Cavite. This is a full-time position with the opportunity to support our Australian client base during the day and mid-shift hours.
What you'll be doing
- Provide exceptional customer service to our Australian clients through inbound and outbound call handling
- Effectively troubleshoot and resolve customer inquiries and issues in a timely and courteous manner
- Accurately document all customer interactions and maintain detailed records
- Identify opportunities to enhance the customer experience and provide feedback to the team
- Collaborate with cross-functional teams to ensure customer needs are met
- Adhere to all company policies, procedures and quality standards
What we're looking for
- Strong communication skills with the ability to effectively engage with customers from diverse backgrounds
- Excellent problem-solving and troubleshooting skills
- Proficient in using computer systems and customer relationship management (CRM) tools
- A positive, patient and professional attitude with a genuine passion for delivering exceptional customer service
- Fluency in English, both written and verbal, is essential
What we offer
At CORPORATE VISIONS INC', we are committed to creating a rewarding and fulfilling work environment for our employees. You will have the opportunity to develop your skills, grow your career and be part of a supportive, collaborative team. We offer competitive remuneration, a range of employee benefits and a commitment to work-life balance.
About us
CORPORATE VISIONS INC' is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer satisfaction, we partner with some of the world's most respected brands to deliver exceptional service experiences. Join us and be a part of our continued success.
Apply now to become our next CSR | Australian account | Dayshift to Midshift
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