CSR For Healthcare Account

4 weeks ago

Davao City, Philippines Metacom Business Process Outsourcing Solutions Full time

Job Title: Customer Service Representative (CSR)
Location: Davao City
Job Type: Full Time

We are looking for a friendly and professional Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a great customer experience.

Key Responsibilities:
- Answer customer inquiries via phone, email, or chat
- Provide accurate information about products/services
- Resolve customer complaints in a professional manner
- Maintain customer records and update account information
- Work closely with other departments to ensure customer satisfaction

Qualifications:
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer skills
- Previous customer service experience is a plus
- Ability to stay calm and positive under pressure

Why Join Us?
- Friendly and supportive team
- Opportunities for growth and development
- Paid Trainings, HMO, etc.

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