Customer Service Specialist

1 week ago

Makati City, National Capital Region, Philippines RENPHO Full time ₱250,000 - ₱500,000 per year

Responsibilities
:

  • Customer Support
    : Provide professional product consultation and after-sales support to customers via email, calls, and online chat.
  • Order Management
    : Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.
  • Problem Solving
    : Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company's image.
  • Address customer complaint
    : Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.
  • Feedback Collection
    : Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.
  • Team Collaboration
    : Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.
  • Other tasks:
    Other work tasks assigned by the supervisor.

Qualifications
:

  • Education
    : Associate degree or higher, preferably in a related field.
  • Experience
    : 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform.
  • Language Skills
    : Good English communication skills, both written and spoken; knowledge of other languages is a plus.
  • Skills
    : Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities.
  • Personal Traits
    : Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure.
  • 8X24Hshift schedule
    : Able to accept 8X24H shifting work schedule (including weekends)

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