Customer Service Specialist

Total Number of Openings

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for Customer Service Specialist.  This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Starcard and StarCash Support - Responsible for the set-up, maintenance and update of Chevron Philippines Inc (CPI), StarCard customer account and card data information, pin verification and reset, blocking and reactivation of account, card replacement, and account closure/termination of Starcard users
• Handles Starcard general inquiries including basic trouble shooting of Point of Sale (POS), pricing and card fees, refunds, discounts and reversals
• Handles StarCard Online (SCOL) registration of new users/customers, answers web queries and complaints of registered and non-registered customers and provides general support to all Starcard online users
• Order to Cash - Critical primary point of contact for Retail, C&I and Lubricant account and customers of Chevron Philippines Inc (CPI) and Chevron Singapore Pte Ltd (CSPL)
• Responsible for processing refines and lubricant orders received thru phone and email accurately and on a timely manner
• Executes other processes as deemed necessary including generation of Auto Replenished accounts daily sales, back-order reports, material safety data sheet requests, waste oil delivery and return of pallets inquiries, reprinting of package delivery note, service stations contact list maintenance
• Responsible for Self-help channels (Chevron Business Point, StarCard Online) Level 1 Support - Manage Self Registration, password reset, access problems, link out to other application is successful but having problems with application
• Participates in developmental activities including business knowledge trainings, new processes and systems trainings
• Identifies, documents and shares best practices between immediate team regarding operational efficiencies, process improvements, and continually works to maintain and improve customer service level to customers

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree in business-related courses or equivalent degree
• Knowledgeable in SAP and Salesforce
• Good understanding of Order to Cash process
• Proficient in the use of MS Office applications
• Good oral and written communication skills.
• Strong interpersonal, organizational, analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. 

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