Customer Service Specialist

14 hours ago

Makati City, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time ₱900,000 - ₱1,200,000 per year

BRIEF DESCRIPTION

The Customer Service Specialist manages customer concerns with a problem-solving mindset, ensuring quick resolution, accurate communication, and stakeholder coordination. They nurture leads, analyze recurring issues, and contribute insights to improve processes and customer satisfaction. This role requires strong communication skills and the ability to balance responsiveness with strategic thinking

DUTIES AND RESPONSIBILITIES

  • Responds quickly and accurately to customer inquiries and complaints 2. Proactively follows through with key stakeholders to ensure full resolution 3. Documents cases and recommends corrective actions to prevent recurrence
  • Responds quickly and accurately to lead inquiries
  • Verifies and validates customer information to ensure correctness
  • Assesses quality of leads before handover to Sales team
  • Monitors customer sentiment and online feedback
  • Reports emerging concerns or risks
  • Shares insights to help protect and strengthen brand reputation
  • Collaborate with internal teams to ensure quick resolution of customer needs
  • Build trust with customers and stakeholders through effective relationship management
  • Communicate clearly and professionally in both English and Filipino
  • Track and categorize data from tickets, leads, and customer interactions
  • Identify recurring issues, bottlenecks, and root causes
  • Prepare clear reports that recommend process improvements

QUALIFICATIONS

  • Bachelor's degree in Communications, Business Administration, Management or a related field
  • At least 1-2 years of experience in customer service, client relations, account management, or a related field.
  • Exposure to B2B or foodservice industries is preferred. BPO experience is preferred.
  • Formal or on-the-job training in customer service excellence and conflict resolution is an advantage. Training in data analysis and reporting tools (CRM, helpdesk systems) preferred.
  • Good communication skills

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