Customer Service Representative

5 hours ago

Makati City, National Capital Region, Philippines First Life Insurance Full time ₱276,000 - ₱300,000 per year

We're Hiring: Customer Service Specialist Insurance
Location:
Makati, Metro Manila |
Full-Time
First Life Financial Co., Inc. is looking for a
reliable and service-oriented Customer Service Specialist
to be part of our growing insurance team. This role is ideal for individuals who are passionate about helping people and have a keen understanding of life insurance products and services.

As a
Customer Service Specialist
, you will be the primary point of contact for our policyholdersassisting with inquiries, policy information, claims, and other service-related concerns. Your work will play a vital role in ensuring customer satisfaction and upholding our commitment to service excellence.

Key Responsibilities

  • Respond to client inquiries regarding life insurance products, policy details, billing, and claims
  • Provide accurate, timely, and empathetic support across various communication channels (phone, email, face-to-face)
  • Assist clients in policy servicing such as updates, beneficiary changes, and reinstatements
  • Coordinate with internal departments to ensure prompt resolution of client concerns
  • Maintain and update customer records with confidentiality and accuracy

Pay: Php23, Php25,000.00 per month

Benefits

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

Expected Start Date: 08/18/2025

  • Possess at least a Bachelors Degree/College in Business related course, Behavioral Science, Communication Arts, or other related fields.
  • Over 1 year to 3 years hands-on experience in policy servicing from conservation to amendments to settlement of policies, and broad customer service delivery function in financial services company.
  • Strong communication and interpersonal skills
  • Detail-oriented, patient, and solutions-focused
  • Proficient in MS Office and customer service software

Job Types: Full-time, Permanent

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