Senior Key Account Executive

3 days ago

Manila, National Capital Region, Philippines UTAK Full time

Details

  • Salary Range: ₱40, ₱60,000.00 / month (negotiable)
  • Urgent hiring, 1 opening

Perks and Benefits

  • 90% Work from Home (WFH) Setup
  • Competitive Compensation
  • HMO (Medical & Dental Coverage)
  • Paid Leaves (Vacation, Sick, Bereavement, Single Parent, Maternity & Paternity)
  • Paid Holidays Off
  • Paid Saturdays and Bonuses
  • Monthly Performance Bonus
  • Allowance for Work Setup Upgrades
  • Care Packages
  • Fun Days, Coworking Days, Events, Expos, & Team Building Activities
  • Employee Referral Bonus
  • Skills Training Workshops
  • Supportive & Dynamic Work Culture
  • Community Involvement

Responsibilities

  • Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
  • Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
  • Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
  • Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
  • Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
  • Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
  • Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
  • Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
  • Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution

Minimum Qualifications

  • 3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
  • Proven experience managing enterprise or complex client accounts
  • Strong leadership skills with the ability to mentor junior team members
  • Excellent communication, problem-solving, and relationship-building skills
  • Ability to handle escalations and resolve issues independently
  • Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
  • Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
  • Comfortable in a hybrid work environment with both remote and onsite collaboration

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