
Membership Host
4 days ago
The Membership Host is responsible for providing personalized service to casino members, promoting membership programs, and ensuring guest satisfaction through attentive support and engagement.
Key Responsibilities:
- Greet, assist, and build rapport with casino members and VIP guests.
- Promote membership benefits, programs, and exclusive offers.
- Assist members with inquiries, account updates, and service requests.
- Coordinate with other departments to ensure seamless guest service.
- Monitor member activity and provide personalized recommendations or assistance.
- Maintain accurate records of member interactions and transactions.
- Support events, promotions, and campaigns related to membership.
- Uphold confidentiality, professionalism, and company service standards.
Qualifications:
- Bachelor's degree in Hospitality, Business, Marketing, or related field preferred.
- At least 1–2 years of customer service, hospitality, or casino experience.
- Strong interpersonal and communication skills with a guest-oriented attitude.
- Knowledge of casino operations and membership programs is an advantage.
- Well-groomed, professional, and able to handle VIP interactions.
- Proficient in MS Office; familiarity with membership or CRM systems is a plus.
- Flexible to work shifts, weekends, and holidays.
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Discounted lunch
- Health insurance
- Life insurance
- Paid training
- Staff meals provided
Work Location: In person
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