Service Coordinator

Coordinating Excellence in Global Real Estate

Make an impact that crosses borders while building your career right here at home. Join a growing real estate operations team that connects expertise across continents-bridging property managers, vendors, and clients in one seamless global experience. In this role, you'll gain international exposure, collaborate with global professionals, and play a vital part in delivering service excellence that defines a world-class brand. Experience a global career where your work creates lasting impact, and your growth knows no limits.

Job Description

As a Service Coordinator, you will manage various operational and administrative tasks crucial to ensuring smooth service delivery. You'll handle incoming work orders, coordinate dispatch requests, liaise with property managers and vendors, and provide regular updates on project progress. This role is ideal for detail-oriented professionals who thrive in fast-paced, collaborative environments.

Job Overview

Employment Type: Full-time

Shift: Night Shift, Weekends Off

Work Setup: Hybrid, Baguio City

Salary: PHP 25,

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Must be able to work night shift (PH Time)
• Minimum 2-3 years work experience as customer support. Candidates with previous maintenance-related roles are an advantage.
• Excellent organizational skills
• Ability to multitask
• Detail-oriented and can work independently with minimal supervision
• Excellent English communication skills, both written and oral
• Confident in relaying questions or concerns in a professional work setting
• High comfort level with technology, especially web-based software like Google Workspace, Service Fusion, and Zendesk

Your Daily Tasks

• Work with existing Philippines- and Chicago-based personnel to understand the company's lines of business.
• Field and review all incoming work orders, process dispatch requests as required, and assign them to the appropriate team members and technicians.
• Coordinate with vendor partners to schedule work and follow up on details and completion updates.
• Create and add work orders to field technicians' dispatch queues.
• Communicate with property managers and customers regarding scheduled work and provide follow-up updates on work details and completion.
• Conduct daily morning dispatch reviews and adjust work order schedules based on field technician availability.
• Field and review all incoming estimate requests, and estimates needed from jobs with additional work recommendations.
• Ensure estimates are written by the Onshore Estimates person and submitted on time for Association Boards and the Community Management Team.
• Follow up with Association Boards and Community Managers on estimate approvals or changes.
• Perform other tasks as may be assigned from time to time.

About the Client

Our client is a U.S.-based real estate services provider offering comprehensive property management, maintenance, and community solutions. Known for its commitment to efficiency and innovation, the company empowers clients through streamlined processes, transparent communication, and cutting-edge tools that keep communities thriving. By joining their team, you'll contribute to shaping modern real estate operations that span borders while making an impact from Baguio City.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra