Director, Systems, Innovation and Training

Department

Systems & Training

Job posted on

Oct 29, 2025

Employee Type

Probationary

Experience range (Years)

10 years - 15 years

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific's values for service, operational excellence, and air transport reliability.

At Cebu Pacific, everyJuan's moments matter. Join our Customer Service Operations team as and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Primary Responsibilities:

• Lead the planning, implementation, and optimization of systems and applications across Cebu Pacific's ground operations network.
• Champion the adoption of innovative, technology-based solutions to enhance service standards, improve efficiency, and reduce costs.
• Oversee the design and execution of training programs to ensure ground operations personnel remain competent and compliant with company and regulatory standards.\
• Collaborate with IT and other departments to ensure seamless system rollouts, integration, and business continuity across the airport network.
• Evaluate and implement airport innovations and new technologies to address operational challenges and elevate customer experience.
• Ensure all systems, applications, and training initiatives operate effectively and align with Cebu Pacific's safety, quality, and service standards.
• Develop succession and talent development plans for the Systems, Innovation, and Training team.
• Monitor and enhance processes to maintain the highest levels of operational reliability, safety, and compliance.

Qualifications:

• Bachelor's degree in any four-year course; 10–15 years of relevant experience in systems management, process improvement, and/or training within the airline or related industry
• Proven leadership and people management skills, with the ability to drive performance and manage diverse teams.
• Strong communication, interpersonal, and presentation skills to effectively implement procedural and training updates across the network.
• Demonstrated business acumen, critical thinking, and analytical capability in solving complex operational challenges.
• Highly adaptive, accountable, and proactive leader who thrives in dynamic environments and fosters continuous improvement.

Why Join Us:

• We are the first Great Place to Work certified airline in Southeast Asia.

• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.

• Be part of a forward-thinking team that values innovation and continuous improvement.

• Play a key role in developing and nurturing the talents that drive our success.

• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.

• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners

• Be assured of a comprehensive healthcare coverage upon hire.

Note: This position is for a People Manager role and will be based in Pasay City, Metro Manila but currently follows an onsite work arrangement.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.