ServiceNow Systems Admin II

3 days ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

Details:
Job Description

*Key Job Responsibilities & Essential Functions*

  • Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
  • Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
  • Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
  • Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
  • Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

*Summary Of Qualifications*

  • Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
  • Proven capability to work well under pressure and within tight deadlines
  • Dedicated leader recognized for team building skills and amazing client service
  • Deep knowledge of ServiceNow architecture and concepts
  • Experience implementing and maintaining service management processes and tools
  • Experience working closely with SME's, project managers, and process owners to collect business requirements
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
  • Knowledge of Agile/Scrum methodology

Job Requirements

Details:

  • Minimum 4 years of ServiceNow development/administration experience
  • ServiceNow Certified System Administrator - required

  • Additional ServiceNow Certifications - highly desired

  • Certified Implementation Specialist - ITSM (or any other module/suite)

  • Certified Application Developer

  • Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)

  • Deep technical and process knowledge of key ServiceNow modules and concepts must include

  • Incident

  • Change
  • Problem
  • Service Catalog
  • Service Requests
  • Service Portal
  • Notifications

  • Surveys

  • Expertise in ServiceNow Development and Administration techniques:

  • Server/Client side scripting

  • Request Fulfillment workflow development
  • UI Policy development
  • Business Rules
  • UI Pages
  • UI Actions

  • ACLs

  • Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques

  • REST APIs

  • File import - Import sets/transform maps
  • Orchestration

  • LDAP integration

  • Experience working in an agile environment utilizing Story/Defect methodology

  • Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
  • Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
  • Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
  • ITIL V3 certification preferred

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