Call Center Trainer

4 days ago

Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱18,000 - ₱23,000 per year
CALL CENTER TRAINER (ON-SITE)
Starting salary: PHP 18,000 to PHP 23,000
(Please apply only if the salary offer meets your expectations).
Job Description:
  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

Qualifications:
  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO industry is an advantage.
  • Fluent in written and verbal English.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.
  • Ability to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy, mission statement, and goals.
  • Fast learner & Tech-savvy.
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
  • Knowledgeable in using Zoom functions.
  • Approximately 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area.

So, why join us:
  • Work set-up: On-site Batangas City.
  • Full-time and Long Term Employment.
  • Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
  • Salary will be based on: Skills, Attitude, Performance, and Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU 

About ConnectUs Marketing Solutions Inc.:

WHO WE ARE?
ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here.

CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

  • Call Center Trainer

    4 weeks ago

    Batangas, Calabarzon, Philippines Linkservesolutions Full time

    We want you in our teamCALL CENTER TRAINER (ON-SITE)Job DescriptionConduct effective training sessions for traineesCollaborate with co-trainers, managers, and other leadersIdentify training needs and develop training plans based on business objectives and operational goalsEvaluate the effectiveness of training materials and create an action plan for...

  • Call Center Trainer

    2 days ago

    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Full time $70,000 - $120,000 per year

    We want you in our teamCALL CENTER TRAINERJob DescriptionConduct effective training sessions for traineesCollaborate with co-trainers, managers, and other leadersIdentify training needs and develop training plans based on business objectives and operational goalsEvaluate the effectiveness of training materials and create an action plan for...

  • Call Center Trainer: Onsite

    3 weeks ago

    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time

    CALL CENTER TRAINER (ON-SITE)Starting salary: PHP 18,000 to PHP 23,000 (Please apply only if the salary offer meets your expectations).Job DescriptionConduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business objectives and operational...

  • Call Center Trainer: On-site

    4 days ago

    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱20,000 - ₱22,000 per year

    We want you in our teamCALL CENTER TRAINER (ON-SITE)Job DescriptionDeliver interactive and results-oriented training sessions for both new and current traineesWork closely with co-trainers, managers, and leadership to ensure alignment on training objectivesDetermine learning needs and create training plans that support business and operational goalsEvaluate...

  • Call Center Trainer: On-site

    7 days ago

    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱240,000 - ₱280,000 per year

    We want you in our teamCALL CENTER TRAINER (ON-SITE)Job DescriptionDeliver impactful training sessions for new and current staff.Partner with leadership to align training with company objectives.Determine training needs and plan development to boost employee skills.Review materials and develop action plans for training optimization.Provide ongoing coaching...

  • Call Center Agent

    4 days ago

    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱216,000 - ₱229,800 per year

    Be part of a passionate team and create opportunities CALL CENTER AGENT (ON-SITE BATANGAS CITY)Starting salary package for Probationary: Up to 16,500 per month.Starting salary for Freelance Setup: Up to PHP 18,900 per month.(Please apply only if the salary offer meets your expectations).*Option to choose between Probationary and Freelance Setup. Job...

  • Call Center Agent

    2 days ago

    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱159,000 - ₱199,200 per year

    Be part of a passionate team and create opportunities CALL CENTER AGENT (ON-SITE BATANGAS CITY)Starting salary package for Probationary: PHP 15,500 - PHP 16,500.Starting salary for Freelance Setup: Up to PHP 18,900 per month.(Please apply only if the salary offer meets your expectations).*Option to choose between Probationary and Freelance Setup. Job...

  • Call Center Agent

    4 weeks ago

    Batangas, Calabarzon, Philippines Linkservesolutions Full time

    Be part of a passionate team and create opportunitiesCALL CENTER AGENT (OUTBOUND)Job Description:Outbound calls for surveys, lead generation, event invitation and/or salesInbound calls to resolve customer queries or close lead/salesData entry to update customer relationship management (CRM) softwareRespond to emailsCreate reports using Microsoft Office and...

  • Call Center Representative

    4 days ago

    Batangas, Calabarzon, Philippines TaskUs Batangas Full time ₱216,000 - ₱246,000 per year

    TaskUs Batangas is hiring a Full time Call Center Representative role in Batangas City, Calabarzon. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 - ₱20,600 per month TaskUs Batangas is Hiring Apply Now for Exciting BPO CareersLooking for the best BPO...

  • Healthcare Associate

    1 week ago

    Batangas, Calabarzon, Philippines HealthyBOS Full time ₱150,000 - ₱250,000 per year

    A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.Key Responsibilities:Respond to customer...