Customer Support Specialist

2 weeks ago

Batangas, Calabarzon, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

JOB SUMMARY

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

Responsibilities

JOB RESPONSIBILITIES

  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer's needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues

OTHER RELATED DUTIES

  • Escalates calls to supervisor when necessary and appropriate
  • Maintains and updates customer information as necessary
  • Provides support and assistance as needed
  • Up-sells to customer upgrades as necessary
  • May perform other client specific duties as necessary and required by program/account
  • Other duties as assigned

Qualifications

JOB REQUIREMENTS

Minimum Education and Experience:

  • High School Diploma or GED required; graduation from a college with an Associate's degree preferred
  • Customer service experience
  • Phone related customer service
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:

  • Knowledge of product/procedures
  • Ability to use phone and computer systems
  • Customer service skills
  • Strong interpersonal skills
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Patience/empathetic
  • Mental Acuity
  • Conversational
  • Confident/Assertive
  • Demonstrate a positive attitude

Work Environment:

  • Constant work performed in a climate controlled, call-center environment
  • Constant usage of phone and computer systems

Physical Demands:

  • Constant sedentary work

Location:
Barangay Maraouy, Lipa City

Job Shift :
Night

  • Sales Support Manager

    5 days ago

    Batangas, Calabarzon, Philippines FLEET MAINTENANCE AND CONSULTANCY SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionFMCS METALOCK is a leading industrial marine repair service company specializing in Industrial Repairs, Marine Services, and Submarine Fiber Optic Cable Services. Our expertise ensures the highest level of service and quality to meet the diverse needs of our clients. With a commitment to excellence, we strive to deliver tailored solutions...

  • Australian Mortgage Support Specialist

    5 days ago

    Batangas, Calabarzon, Philippines INQ44 Pty Ltd Full time A$60,000 - A$80,000 per year

    Position Overview We are seeking a skilled Mortgage Support Specialist-Australia to join our offshore BPO team supporting Australian mortgage brokers. This remote role requires minimum 2 years of Australian mortgage industry experience with focus on back-office administration and loan processing. The successful candidate will provide essential support...

  • field sales specialist

    7 days ago

    Batangas, Calabarzon, Philippines IPOLYMER SOLUTIONS, CORP. Full time ₱300,000 - ₱600,000 per year

    We URGENTLY NEED FIELD SALES SPECIALISTSWe are a dynamic and steadily growing wholesale distributor of pipes and other construction materials, specializing in serving the construction, renovation, and infrastructure sectors. Our dedication to fostering growth in the construction industry has positioned us as a trusted partner for builders and contractors. We...

  • Sales Specialist

    5 days ago

    Batangas, Calabarzon, Philippines FLEET MAINTENANCE AND CONSULTANCY SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionFMCS METALOCK is a leading industrial marine repair service company specializing in Industrial Repairs, Marine Services, and Submarine Fiber Optic Cable Services. Our expertise ensures the highest level of service and quality to meet the diverse needs of our clients. With a commitment to excellence, we strive to deliver tailored solutions...

  • Accounting Specialist

    7 days ago

    Batangas, Calabarzon, Philippines BATANGAS COUNTRY CLUB Hotel and Resort (PCK Trade and Realty Corporation) Full time ₱30,000 - ₱60,000 per year

    About the role Batangas Country Club Hotel and Resort (PCK Trade and Realty Corporation) is seeking an Accounting Specialist to join our thriving finance team. As an Accounting Specialist, you will play a crucial role in maintaining the financial records and accounts of our hotel and resort operations. This is a full-time position based in Batangas City,...

  • Sales Specialist

    3 days ago

    Batangas, Calabarzon, Philippines Comworks, Inc. Full time ₱200,000 - ₱400,000 per year

    Comworks Inc - This is a leading information communications technology company that provides products and solutions for corporate, home, SME, and consumer markets through its divisions and extensive distribution network. With a nationwide scope and constant drive, we continuously bring new solutions to our markets through the most innovative means. JOB...

  • Billing & Documents Specialist

    5 days ago

    Batangas, Calabarzon, Philippines JMSJ CUSTOMS BROKERAGE AND LOGISTICS INC Full time ₱192,000 per year

    JMSJ Customs Brokerage and Logistics Inc. is a leading customs brokerage firm specializing in international trade and logistics services in Batangas. With a commitment to excellence, we are dedicated to providing our clients with efficient customs solutions and exceptional service. We are seeking a highly motivated and detail-oriented Accounting Specialist...

  • Social Media Specialist

    5 days ago

    Batangas, Calabarzon, Philippines Ago Steel Corporation Full time ₱250,000 - ₱450,000 per year

    We are looking for a creative and strategic Social Media Specialist to manage and grow our brand's presence across various social media platforms. You will be responsible for developing content, engaging with audiences, tracking performance metrics, and supporting campaigns that increase brand awareness, engagement, and lead generation.Bachelor's degree in...

  • customs clearance specialist-batangas based

    1 week ago

    Batangas, Calabarzon, Philippines JMSJ CUSTOMS BROKERAGE AND LOGISTICS INC Full time ₱192,000 - ₱240,000 per year

    Key Responsibilities:Prepare, review, and process import/export documentation in compliance with customs regulations and company policies.Coordinate with customs officials, shipping lines, airlines, and other government agencies for the timely release of shipments.Ensure accurate tariff classification, valuation, and proper application of duties and...

  • Purchasing Specialist

    1 week ago

    Batangas, Calabarzon, Philippines SolarTek Distributors Full time ₱240,000 - ₱360,000 per year

    The Purchasing Specialist will be responsible for handling the procurement process—from sourcing and vendor coordination to purchase order management and delivery follow-ups. This role plays a vital part in ensuring timely material availability for ongoing projects in the U.S., maintaining supplier relationships, and supporting the operations and warehouse...