Call Center Agent

1 week ago

Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Full time ₱240,000 - ₱480,000 per year

CALL CENTER AGENT (OUTBOUND)

Job Description:

  • Outbound calls for surveys, lead generation, event invitation and/or sales
  • Inbound calls to resolve customer queries or close lead/sales
  • Data entry to update customer relationship management (CRM) software
  • Respond to emails
  • Create reports using Microsoft Office and Google Drive
  • Meet service level agreements set forth
  • Perform other duties as assigned

Qualifications:

  • Excellent English communication skills
  • Typing Speed: at least 40WPM
  • Ability to work under pressure
  • Ability to multitask, prioritize and manage time efficiently
  • Customer orientation and ability to adapt and respond to different types of personalities
  • Intelligent
  • No BPO experience required; fresh graduates are welcome to apply

MUST HAVE the following equipment:

  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
  • OS: Windows 10 or higher (MacOS equivalent is allowed)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
  • Internet connection: Wired connection; minimum of at least 30 Mbps
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Scholarship program duration: 5 to 8 days

Option to choose between Probationary and Freelance Set up

  • Probationary: Up to 15, % night differential
  • Freelance: Up to 17, % night differential

WE LOOK FORWARD TO MEETING YOU

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