Technical Support Engineer

4 days ago

Pasig, National Capital Region, Philippines TXOne Networks Full time $60,000 - $80,000 per year

About TXOne Networks

TXOne Networks provides cybersecurity solutions for ICS and OT environments using the OT zero trust methodology. We collaborate with top manufacturers and infrastructure operators to develop practical defense strategies that eliminate security vulnerabilities in industrial settings. TXOne ensures the availability of industrial systems by mitigating cybersecurity challenges that can disrupt operations. Our solutions empower customers to benefit from networked control systems while maintaining operational resilience, personnel safety, and asset security. TXOne Networks is honored to be named again as one of the 10 Coolest IoT Security Companies by CRN in Mar 2025.

Job Summary

We are seeking a (Sr.) Technical Support Engineer to provide exceptional technical support to our customers. The Technical Support Engineer will be responsible for troubleshooting technical issues, answering customer queries, and providing training and guidance to customers on our products and services. The Technical Support Engineer will work closely with our engineering and product development teams to identify and resolve technical issues and will be a key point of contact between our customers and the company.

Key Responsibilities

  • Provide technical support to customers and troubleshooting technical issues.
  • Collaborate with cross-functional teams, including engineering and product development, to identify and resolve technical issues.
  • Provide training and guidance to customers on our products and services.
  • Ensure that technical support tickets are addressed within agreed-upon SLAs and that customer satisfaction levels are met or exceeded.
  • Document technical issues and solutions in our knowledge base to improve support efficiency.
  • Participate in product testing and provide feedback to the product development team.
  • Develop and maintain positive relationships with our customers, promoting our products and services, and identifying opportunities for upselling.

Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • Minimum of 3 years of experience in technical support or a related field.
  • Strong technical skills, including knowledge of software development, networking, and cybersecuirty.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Customer-focused mindset with a passion for delivering exceptional customer service.

Why TXOne Networks?

  • Shape the Future:
    Be part of a team that's at the forefront of Networking Security technology.
  • Collaborative Environment:
    Work with dynamic and talented professionals who are passionate about innovation.
  • Impactful Role:
    Play a critical role in driving the success of our groundbreaking products.

Ready to make your mark in Networking Security? Join TXOne Networks and be a catalyst for the future of connectivity

Equal Opportunities Statement

At TXOne Networks, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

  • technical support engineer

    4 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time ₱900,000 - ₱1,200,000 per year

    DepartmentBuilding ManagementEmployee TypeProbationaryRole Mission**As aTechnical Support Engineer (Electrical), you will be responsible for developing and implementing standard engineering policies for the Building Management Department ofRobinsons Offices. Your role includes conducting technical evaluations of equipment maintenance, repair, and improvement...

  • technical support engineer

    4 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time ₱900,000 - ₱1,200,000 per year

    DepartmentBuilding ManagementEmployee TypeProbationaryRole Mission**As aTechnical Support Engineer (Civil), you will be responsible for developing and implementing standard engineering policies for the Building Management Department ofRobinsons Offices. Your role includes conducting technical evaluations of building maintenance, repair, and improvement...

  • Technical Support Engineer

    1 week ago

    Pasig, National Capital Region, Philippines PhilWeb Corporation Full time ₱17,000 - ₱25,000 per year

    Reports to: Sr. Technical Support EngineerJob Summary: Responsible for 24/7/365 monitoring and first-level troubleshooting of all incidents, maintenance, and upgrades related to casino systems, networks, and monitored services. The role includes responding to user requests and incidents within pre-defined Service Level Agreements (SLAs), escalating as...

  • L3 Technical Support Engineer

    4 days ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱800,000 - ₱1,200,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Technical Support Engineer who will serve as the first point of contact for incidents, problems, and changes in line with ITIL best practices. You will manage incidents end-to-end, facilitate problem resolution, coordinate change requests, and ensure...

  • Technical Engineer

    1 week ago

    Pasig, National Capital Region, Philippines CALIBR8 SYSTEMS INC. Full time ₱300,000 - ₱600,000 per year

    echnical Engineers provide enterprise-level assistance to our customers. The task involves diagnosing and troubleshoot software and hardware problems and help our business install applications and programs for our customers in accordance with Calibr8 Product Portfolio.As a Technical Engineer, you will provide enterprise-level assistance to our customers by...

  • Sr. Technical Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTION FOR SR. TECHNICAL ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?We are looking for a Sr. Technical Engineer with 3–5 years' experience in...

  • Systems Engineer/IT Technical

    3 weeks ago

    Pasig, National Capital Region, Philippines Upcap Full time

    We are seeking a motivated Technical Support Engineer to assist our customers with technical issues and provide exceptional support.ResponsibilitiesProvide technical support via phone, email, and chat.Troubleshoot and resolve technical issues.Document customer issues and solutions.Collaborate with the engineering team for complex issues.Create and update...

  • Technical Service Engineer

    4 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time ₱900,000 - ₱1,200,000 per year

    Role MissionAs aTechnical Support Engineer (Electrical), you will be responsible for developing and implementing standard engineering policies for the Building Management Department ofRobinsons Offices. Your role includes conducting technical evaluations of equipment maintenance, repair, and improvement projects related to electro-mechanical systems;...

  • Technical Design Engineer

    4 days ago

    Pasig, National Capital Region, Philippines Insular Oil Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    About the role We are seeking a highly skilled Technical Design Engineer to join our dynamic team at Insular Oil Corporation. As a Technical Design Engineer, you will play a crucial role in the development and implementation of complex engineering projects, contributing to the strategic objectives of our organisation. This is a full-time position based in...

  • Technical Service Engineer

    3 days ago

    Pasig, National Capital Region, Philippines UNILOX INDUSTRIAL CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Perform installation, inspection, maintenance, and repair of propeller systems in accordance with company and manufacturer standards.Conduct troubleshooting and root cause analysis of mechanical or performance issues in the field.Prepare and submit technical service reports, including findings, actions taken, and recommendations.Provide...