Technical Support Engineer

11 hours ago

Pasig, National Capital Region, Philippines PhilWeb Corporation Full time ₱17,000 - ₱25,000 per year

Reports to: Sr. Technical Support Engineer

Job Summary: Responsible for 24/7/365 monitoring and first-level troubleshooting of all incidents, maintenance, and upgrades related to casino systems, networks, and monitored services. The role includes responding to user requests and incidents within pre-defined Service Level Agreements (SLAs), escalating as needed, and supporting issue resolution.

Duties and Responsibilities:

  • Proactive and reactive monitoring of applications and infrastructure services
  • Provide accurate information and timely analysis of incidents and escalations
  • Offer IT support, troubleshooting, monitoring, and documentation for incidents, maintenance, and upgrades
  • Track and manage trouble tickets and requests until full resolution
  • Maintain updated inventory and records of applications and services
  • Conduct incident and problem management by analyzing trends and resolution effectiveness
  • Identify areas for service improvement, monitor test fixes, and ensure issue closure
  • Generate periodic statistical and trend reports for management

Qualifications/ Education:

  • Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or equivalent

Experience/Skills:

  • Preferably 1–2 years in application and infrastructure support
  • Fresh graduates are welcome to apply

Job Level & Salary Range

  • Entry Level
  • PHP17,000- PHP 25,000

Job Type: Full-time

Pay: Php17, Php25,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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