Senior Technical Support Representative

2 days ago

Pasig, National Capital Region, Philippines Cappersoft Full time ₱800,000 - ₱1,200,000 per year

About the Role:

We are looking for a Senior Technical Support Engineer (TSR) to join our global support team for our KYC / SaaS / FinTech platform. As a senior resource, you will focus on resolving complex technical cases, handling escalations, and ensuring client satisfaction through timely and accurate support.

This role is hands-on and client-facing — you will troubleshoot advanced issues, manage executive queries, support product demos, and collaborate with Engineering and Product teams. You will also contribute to process updates and improvements, working alongside the team to make support operations more efficient.Key Responsibilities

  • Handle advanced technical queries and escalations, ensuring accurate and timely resolution.
  • Provide executive-level support including troubleshooting, integration assistance, and product demos.
  • Support SLA goals by improving first-response and resolution times across tickets and live chat.
  • Work closely with the team on process updates and workflow improvements.
  • Document knowledge (advanced use cases, integration scenarios, best practices) for internal and client use.
  • Ensure all client communication is clear, professional, and client-focused.
  • Collaborate with Engineering and Product teams to resolve complex issues and relay client feedback.

Requirements:

  • 3+ years of experience in technical support, SaaS, or FinTech environments.
  • Strong troubleshooting skills across integration, API, ML/OCR-related issues.
  • Proven ability to handle priority clients and escalations with professionalism.
  • Strong communication skills for both written and verbal interactions, including client calls and demos.
  • Highly organized, detail-oriented, and able to work effectively in a 24/7 support environment.

Nice to Have:

  • Exposure to machine learning / OCR-based platforms.
  • Experience in KYC, compliance, or fintech domains.
  • Previous experience mentoring peers or assisting in technical knowledge sharing.
  • Understanding of account-based or executive-level client support.
  • Familiarity with tools: Zendesk, Slack, ClickUp or Jira, Lark, Microsoft Teams, telecom platforms.

What We Offer:

  • Competitive salary package with performance-based incentives.
  • Growth opportunities in a fast-scaling SaaS / FinTech company.
  • Ongoing training and mentorship to strengthen your technical and client-facing expertise.
  • A collaborative and supportive work environment.

Job Type: Full-time

Work Location: In person

  • Technical Support Representative

    7 days ago

    Pasig, National Capital Region, Philippines iCrescendo INC. Full time ₱27,000 per year

    CALL CENTER AGENT/TECHNICAL SUPPORT REPRESENTATIVESITE: Bridgetowne QC/Pasig PROCESS: Virtual Process | Must have PC or LaptopSTART DATE: September & October Class WORK SET-UP: Pure work onsite About the Role:We are looking for a Technical Support Representative who specializes in Call/Voice to join our dynamic call center team. In this role, you will be the...

  • Technical Support Representative

    7 days ago

    Pasig, National Capital Region, Philippines AspiraGlobal Full time ₱200,000 - ₱250,000 per year

    Important: To proceed to the next stage of the application process, all candidates must complete the form below. Applications without a completed form will not be considered.We appreciate your cooperation — this step ensures a smooth and fair review of your application.Overview: We are seeking Technical Support Representatives to assist customers with...

  • Technical Support Representative

    2 days ago

    Pasig, National Capital Region, Philippines StratifyIQ Full time ₱150,000 - ₱250,000 per year

    Job Summary:Join our team as a Technical Support Representative, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This...

  • Technical Support Representative

    2 days ago

    Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    About the Role:We're looking for a tech-savvy, people-first problem solver to join our Operations Team as a Platform Support Specialist / Technical Support Representative. You'll be the go-to person for internal teams and customers when things get tricky, whether it's a product question, a system hiccup, or a process puzzle. If you love untangling issues and...

  • AU Telco Technical Support Representative

    2 days ago

    Pasig, National Capital Region, Philippines TPG Telecom - Manila Full time ₱144,000 - ₱180,000 per year

    Responsibilities:Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephoneDiagnose and escalate faultsProvide excellent customer serviceAssist customers with Billing concerns as neededMeet and maintain the appropriate key...

  • technical support engineer

    2 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time ₱900,000 - ₱1,200,000 per year

    DepartmentBuilding ManagementEmployee TypeProbationaryRole Mission**As aTechnical Support Engineer (Civil), you will be responsible for developing and implementing standard engineering policies for the Building Management Department ofRobinsons Offices. Your role includes conducting technical evaluations of building maintenance, repair, and improvement...

  • Chat Support Representative

    2 days ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱216,000 per year

    URGENT CHAT SUPPORT REPRESENTATIVE (CSR)PRESTIGE TOWERAddress: Prestige Tower, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro ManilaThe primary responsibilities of a Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and...

  • Senior Technical Support Advocate

    1 week ago

    Pasig, National Capital Region, Philippines Boldr Full time ₱40,000 - ₱80,000 per year

    A LITTLE BIT ABOUT BOLDRBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Senior Implementations Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time ₱1,200,000 - ₱3,600,000 per year

    Role Overview: The Senior Implementation Manager will be a key member of the Client Success Activation Office (CSAO), responsible for leading the end-to-end implementation of client solutions, ensuring successful transitions from project initiation to full operational deployment. This role requires extensive experience in Business Process Outsourcing (BPO)...

  • Technical Support Representative

    7 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱240,000 - ₱276,000 per year

    Job Overview:We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team...