Training Supervisor

1 day ago

Mandaluyong City, National Capital Region, Philippines SSG Full time ₱900,000 - ₱1,200,000 per year

This role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.

Key Responsibilities

Training Oversight & Operations


• Supervise daily activities of SSG trainers, ensuring effective delivery of new hire, upskill, and cross-training programs.


• Monitor training attendance, pacing, and completion, ensuring training timelines meet client and business requirements.


• Ensure smooth handoff of trained classes to operations and monitor early performance trends.

Performance Management


• Conduct side-by-side observation and evaluation of trainer performance.


• Provide coaching, feedback, and development plans to trainers to strengthen delivery and facilitation skills.


• Track and report trainer and class performance metrics (e.g., certification rates, survey results, nesting outcomes).

Content & Readiness


• Ensure training materials, job aids, and guides are updated, accurate, and aligned with client/program requirements.


• Partner with Quality, SMEs, and client stakeholders to integrate process updates into training.


• Support knowledge management initiatives by maintaining repositories of updated resources.

Team Leadership & Development


• Mentor and support SSG trainers in building credibility, classroom management, and stakeholder engagement.


• Conduct regular calibration, touchpoints, and best-practice sharing sessions with the training team.


• Foster a positive, collaborative, and accountable training culture.

Stakeholder Collaboration


• Serve as point of contact between trainers, operations, quality, and client representatives regarding training needs.


• Present training updates, trends, and improvement recommendations to leadership.


• Coordinate readiness planning for new launches, curriculum updates, and seasonal ramp-ups

Why Join Us?

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Training Supervisor

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines Atome Full time

    OverviewThe Training Supervisor for Collections is responsible for managing and leading the training function within the collections department. This includes developing, delivering, and improving training programs that support new hires, tenured agents, and leadership in achieving compliance, performance, and customer service...

  • Training Supervisor

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    OverviewThis role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.Key ResponsibilitiesTraining...

  • Training Supervisor

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    This role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.Key ResponsibilitiesTraining Oversight &...

  • Training & OD Supervisor

    1 day ago

    Mandaluyong City, National Capital Region, Philippines RFM Corporation Full time $70,000 - $120,000 per year

    QualificationsGraduate of BS Psychology, IE, Communications, Education, Org Dev't and other related coursesWith at least 2 years work experience as OD Supervisor or HR Specialist (Organizational Development)Must have conducted basic research in college and TNA, FGDs in previous workHave at least conducted training programs, organized special events in school...

  • FOH Training Supervisor

    1 day ago

    Mandaluyong City, National Capital Region, Philippines The Standard Hospitality Group Full time ₱900,000 - ₱1,200,000 per year

    The Standard Hospitality Group is a contemporary lifestyle brand whose purpose lies in creating momentous experiences through well-crafted dishes, paired with unparalleled hospitality. The success of our brands, Yabu, Ippudo, Elephant Grounds, and Kiwami, is due, in large part, to the determination and dedication possessed by every member of our team....

  • Training Supervisor

    3 days ago

    Quezon City, National Capital Region, Philippines Mangan & Co., Inc Full time ₱500,000 - ₱1,000,000 per year

    The Training Supervisor is responsible for the design, implementation, evaluation and report of training programs.RequirementsBachelor's/College Degree in the field of Human Resource Management, Psychology or equivalent.At least 2 years experience as Training SupervisorHas experience in conducting basic corporate presentation.Excellent communication...

  • Sales Training Supervisor

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Asia Select Full time ₱900,000 - ₱1,200,000 per year

    Job title:SALES TRAINING SUPERVISORJob type:Full-TimeEmp type:Full-timeIndustry:REAL ESTATE, PROPERTY DEVELOPMENT & MANAGEMENTFunctional Expertise:EDUCATIONSALES & MARKETINGSkills:TRAININGPRESENTATIONLocation:Mandaluyong CityJob published: Job ID:46571JOB DESCRIPTIONKEY RESPONSIBILITIESYou will:Develop and deliver training modules for Real Estate sellers to...

  • Training Supervisor

    7 days ago

    Makati City, National Capital Region, Philippines WCK Global Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:An HR Training Supervisor develops, creates, administers, and evaluates training programs to improve employee skills, match them with company goals, and build a culture of continuous learning. Key tasks include analyzing skill shortages, creating training materials, organizing training delivery, and managing training budgets, as well as mentoring...

  • URGENT Training Content Designer Supervisor

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    Teleperformance is seeking an experienced Training Content Designer Supervisor to join our dynamic team in EDSA Greenfield, Mandaluyong City. As a Training Content Designer Supervisor, you will play a crucial role in developing and delivering engaging and effective training programs to support the growth and development of our employees.Key...

  • Training Supervisor

    3 days ago

    Quezon City, National Capital Region, Philippines World Citi Colleges Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Training SupervisorDepartment: Human Resources / Organizational DevelopmentReports to: HR/OD Head or Corporate HR DirectorJob Description:The Training Supervisor is responsible for overseeing and managing the training and competency management programs across the diverse business units of the World Citi Groups conglomerate (including education,...