Call Center Specialist

2 days ago

Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱200,000 - ₱400,000 per year

Company Description

GAPSI a Subsidiary of EEI Corporation, one of the leading construction companies in the Philippines, known for its wide range of construction and engineering services. The company specializes in infrastructure, buildings, and industrial and electromechanical facilities. With extensive experience working with global contractors, EEI has achieved world-class project management expertise. The company has a quadruple-A rating as a General Engineering Contractor and holds ISO certifications for quality, environmental management, and occupational health and safety standards. EEI is a preferred provider of construction services worldwide, recognized for its high-quality work and excellent safety records.

Role Description

This is a full-time on-site role for a Call Center Agent located in the Philippines. The Call Center Agent will be responsible for handling customer inquiries and complaints, providing information about products and services, and ensuring customer satisfaction. They will need to manage a high volume of calls, document interactions, and escalate issues as needed. The Call Center Agent will also be required to follow up on customer interactions to ensure resolution.

Qualifications

  • Excellent verbal and written communication skills in English
  • Strong customer service and problem-solving abilities
  • Experience in call centers or customer support roles
  • Proficiency with computer systems and handling various software
  • Ability to work well under pressure and manage multiple tasks efficiently
  • Good organizational and time-management skills
  • High school diploma or equivalent; additional education or certifications in customer service is a plus
  • Prior experience in the construction industry is beneficial but not required

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