Call Center Agents

4 days ago

Manila, National Capital Region, Philippines TORCH Solutions Full time $20,000 - $30,000 per year

We areseeking talented and customer-focused individuals to join our dynamic team as Call Center Agents. In this work-from-home role, you will be the voice of our company, providing exceptional customer service and support to our valued clients.

Key Responsibilities

  • Handle inbound customer calls with a friendly and professional demeanour
  • Respond to customer inquiries, concerns, and requests in a timely and effective manner
  • Provide accurate information and effective troubleshooting solutions
  • Document customer interactions and maintain detailed records
  • Collaborate with team members to identify and implement process improvements
  • Actively participate in training and development opportunities to enhance your skills

What We're Looking For

  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proven customer service experience, preferably in a call center or similar environment
  • Proficiency in spoken and written English
  • Ability to work independently and as part of a team
  • Adaptability and a willingness to learn

Apply now

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