Front Office Supervisor

2 weeks ago

Iloilo City, Western Visayas, Philippines Sotogrande Hotel and Resort Group Full time ₱900,000 - ₱1,200,000 per year

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Iloilo Hotel. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

What you'll be doing

· Supervise and coordinate the front desk team, including scheduling, training, and performance management

· Manage the check-in and check-out process, ensuring a seamless and memorable guest experience

· Handle guest inquiries, complaints, and requests in a professional and courteous manner

· Oversee the management of room availability, reservations, and room assignments

· Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators

· Collaborate with other departments to ensure smooth hotel operations

· Assist with the implementation of hotel policies and procedures

· Contribute to the development and execution of front office strategies and initiatives

What we're looking for

· Minimum 2 years of experience in a front office supervisory role within the hospitality industry

· Excellent customer service skills and a proven track record of providing exceptional guest experiences

· Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team

· Proficiency in hotel management software and systems, such as property management systems

· Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations

· Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders

· Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service

· Proficient in Ezee Absolute System.

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