Reservations Supervisor

3 days ago

Iloilo City, Western Visayas, Philippines Richmonde Hotel Iloilo Full time ₱1,200,000 - ₱2,400,000 per year

About the Role:

We are seeking for a detail-oriented and customer-focused Reservations Supervisor to lead our reservations team. This role ensures efficient booking processes, maximizes room revenue, and delivers exceptional guest service.

Key Responsibilities:

  • Supervise daily operations of the reservations department
  • Monitor and manage room inventory and rate strategies
  • Train, support, and evaluate reservations staff
  • Handle guest inquiries and resolve booking issues promptly
  • Collaborate with Sales and Front Office teams to optimize occupancy
  • Generate reports and analyze booking trends

Qualifications:

  • Proven experience in hotel reservations or front office operations
  • Strong leadership and communication skills
  • Proficiency in hotel PMS (e.g., Opera, Fidelio)
  • Excellent organizational and problem-solving abilities
  • Ability to work flexible hours, including weekends and holidays

Why Join Us?

· Be part of a vibrant hospitality team committed to excellence.

· Opportunity to shape the brand and guest experience.

· Competitive compensation and benefits package.

How to Apply:

Send your resume and portfolio to

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Employee discount
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Experience:

  • Front desk: 3 years (Required)

Work Location: In person

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