Front Office Associate

22 hours ago


Iloilo City, Western Visayas, Philippines Harbor Town Hotel Full time ₱513,000 per year

Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements:

  • A minimum of 2 years' proven experience in a similar role.
  • Good understanding of front office operations
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Strong knowledge of MS Office programs.

Job Type: Full-time

Pay: Php513.00 per day

Benefits:

  • Employee discount
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person



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