Hotel Supervisor

4 days ago

Guadalupe Cebu, Philippines Canberry Global Ventures Corp. Full time ₱250,000 - ₱500,000 per year

Duties and Responsibilities:

  • Oversees the smooth operations of Front Office, Housekeeping and the entire property.
  • Handles check-in/check-out, reservations and guest's payments.
  • Handles guest complaints and other special requests of guests.
  • Ensures DOT, IATF and other LGU requirements for safety protocols are being followed.
  • Be fully aware of any ongoing promos and room rates of the hotel.
  • Directs and coordinates any hotel emergencies such as fire, earthquake, bomb threat etc. in the absence of the Operations Manager.
  • Implements hotel emergency policies and procedures.
  • Keep track of day to day task by using checklist
  • Custodian of lost and found items as well as keeping record for tracking and release of lost items found.
  • Maintains a log book and records any unusual incidents and checks any matters that require follow up.
  • Responsible for preparing accident reports, checks on complaints and VIP arrivals.
  • Inspects property premises, associates, facilities and equipment, noting down irregularities and acting on it.
  • Coordinates with Engineering Department faulty equipment and facilities.
  • Implements good practices and sets an example to the team.
  • Adept with Front Desk Operations such as reservation, cashiering procedures, reservation forecast, room status and availability.
  • Checks and ensures all rooms particularly those assigned for VIPs are in order and with amenities before arrival of guests.
  • Meets and assist VIPs upon arrival and bids them farewell upon departure.
  • Conducts courtesy calls on guests to check on concerns and special requests.
  • Ensures that all reports and room assignments are done properly.
  • Ensures blocking of rooms for future arrivals.
  • Be one of the responsible people looking after events and any hotel activities for guests or internal.
  • Directs the Security Officer/Personnel whenever circumstances demand such action.
  • Ensures that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion.
  • Double checks all check-in details, occupied room rate standing charges and ensure that all are correct.
  • Ensures the maintenance of sanitation, security and safety in guest rooms and associate's work area.
  • Performs other duties that may be assigned by superiors from time to time.

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