Front Office Supervisor

2 hours ago

Cebu City, Central Visayas, Philippines Holiday Plaza Hotel Full time ₱300,000 - ₱600,000 per year

About the role

As a Front Office Supervisor at the Holiday Plaza Hotel, you will be responsible for overseeing the day-to-day operations of the hotel's front desk and ensuring excellent customer service. This full-time position is based in the vibrant city of Cebu, Central Visayas.

What you'll be doing

  1. Supervise and manage the front desk team, including scheduling, training, and performance management
  2. Oversee the check-in and check-out processes, ensuring efficiency and a positive guest experience
  3. Handle guest queries, complaints, and inquiries in a professional and timely manner
  4. Coordinate with other hotel departments to ensure seamless service delivery
  5. Maintain accurate records and documentation related to front office operations
  6. Assist in the development and implementation of front office policies and procedures
  7. Contribute to the overall success of the hotel by identifying and implementing process improvements

What we're looking for

  1. Minimum 2 years of experience in a front office supervisory role within the hospitality industry
  2. Strong customer service orientation and interpersonal skills
  3. Excellent problem-solving and decision-making abilities
  4. Proficient in using hotel management software and technology
  5. Ability to lead and motivate a team of front office associates
  6. Excellent verbal and written communication skills in English
  7. Flexibility to work in a dynamic, 24/7 hotel environment

What we offer

At Holiday Plaza Hotel, we are committed to providing a rewarding and fulfilling work environment for our employees. Some of the key benefits include:

  1. Competitive salary and bonus structure
  2. Opportunities for career development and growth
  3. Comprehensive health and wellness benefits
  4. Discounted hotel stays and dining options
  5. Supportive and collaborative team culture

About us

Holiday Plaza Hotel is a leading hospitality brand in the Philippines, known for our exceptional service and commitment to guest satisfaction. With a history of over 20 years, we have established a strong presence in the Cebu region, catering to both business and leisure travellers. Our mission is to create memorable experiences for our guests and foster a positive work environment for our employees.

Apply now for this exciting opportunity to join our team as a Front Office Supervisor

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