Associate Service Catalog Manager

2 weeks ago

Taguig, National Capital Region, Philippines QIAGEN Manila Full time ₱900,000 - ₱1,200,000 per year

Company Description

QIAGEN Manila is a biotechnology company providing vital support services such as Supply Chain Management, Customer Care, Finance & Accounting, Technical Services, and sales support to QIAGEN's global operations. The Manila site complements QIAGEN's Shared Service Center in Wroclaw, Poland, and plays a crucial role in serving the company's businesses in the United States and the APAC region. Home to over 300 diverse professionals, QIAGEN Manila supports multiple functions including Technical Service, Customer Care, Finance, HR, and Sales Support. QIAGEN N.V., based in the Netherlands, is a global leader in Sample to Insight solutions that enable customers to gain valuable molecular insights from samples containing the building blocks of life.

Role Description

· Collaborate with IT's customers to understand service demand and translate it into actionable service catalog requirements.

· Prepare and maintain Service Catalog Management documentation, including standard operating procedures (SOPs), guidelines, and work instructions.

· Drive continuous service improvements to enhance the process and adapt to evolving business needs and new ways of working.

· Ensure the service catalog is accurate, up-to-date, and consistently reflects the current state of IT services.

· Monitor, audit, and refine Service Catalog Management processes, including the employee IT portal within ServiceNow.

· Maintain comprehensive information about IT services, including service level agreements (SLAs) and other key service details.

· Support the streamlining of IT service processes by providing a clear, organized view of available services.

· Focus on delivering a user-friendly and intuitive experience for end users accessing the service catalog.

Work collaboratively with other IT teams to ensure the service catalog aligns with overall IT service management (ITSM) practices.

Qualifications

  • 3+ years of experience in IT Service Management (ITSM), Service Catalog Management, or a similar role. (ITIL V3 / V4 strongly preferred)
  • Proficient in ServiceNow Service Catalog, workflow automation, Service Portal, and reporting tools
  • Proficiency in process documentation, including Standard Operating Procedures (SOPs) and Work Instructions.
  • ·Familiarity with automation tools and workflows to streamline service requests and optimize efficiency.
  • Excellent communication and stakeholder management to coordinate across IT, business teams, and vendors.
  • Attention to detail to ensure service offerings are accurately documented and aligned with business needs.

  • Japanese IT Service Desk Associate

    4 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱144,000 - ₱180,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Information Technology Service Management Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines Indra Full time ₱900,000 - ₱1,200,000 per year

    The consultant will assess the current IT services, pricing approach, and governance structure to help define a new standardized service catalog and transparent pricing model that aligns with business and IT needs.Key responsibilities include evaluating existing services, cost structures, and governance capabilities, designing a target service catalog...

  • Associate Client Service Manager

    4 days ago

    Taguig, National Capital Region, Philippines Empower Full time ₱900,000 - ₱1,200,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Client Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines UniTeller Financial Services Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionUniTeller Financial Services, a subsidiary of Grupo Financiero Banorte, is a leading International Payments Processor based in the United States. With an extensive network of over 200,000 paying locations, UniTeller offers remittance processing services in more than 80 countries. Our core values of Innovation, Integrity, Team Work, and...

  • Customer Service Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    As a Customer Service Associate, you will be the voice of our company, providing exceptional customer service to our clients in the wireless and mobile communications industry. This full-time position is based in our Taguig site, where you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.What you'll be...

  • Customer Service Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱250,000 - ₱450,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Established in 1985 as a monitoring center and provider of...

  • Japanese IT Service Desk Associate

    4 days ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Uniteller Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service AssociateLocation: Trade and Financial Tower, BGC, Taguig CityCompany: Uniteller Filipino, Inc.Are you detail-oriented, analytical, and passionate about delivering exceptional service in the financial sector? Join our team and play a vital role in helping customers send and receive remittances with confidence and ease.In charge...

  • client services associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Red Selvage International Corp Full time $35,000 - $50,000 per year

    The Client Services Associate plays a key role in supporting client relationships and ensuring smooth day-to-day operations across various marketplace platforms. This role involves account coordination, performance tracking, and regular communication with internal teams and clients to ensure service excellence and fulfillment of agreed deliverables.Key...

  • Proposal Management Associate

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Proposal Management AssociateWork Location: Taguig CityWork Arrangement: Hybrid | EMEA/Mid shift scheduleEmployment Type: Direct hire | PermanentQualifications:Bachelor's degreeMinimum of 5 years experience in bid/proposal managementWith experience in a professional services organizationFamiliarity with RFP response technology (e.g., Loopio, RFP...