Associate Client Service Manager

4 days ago

Taguig, National Capital Region, Philippines Empower Full time ₱900,000 - ₱1,200,000 per year

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Associate Client Service Manager is responsible for answering incoming telephone inquiries regarding retirement plans from plan sponsors, advisors, partners, and third-party administrators. Accountable for daily support of our clients and intermediaries by responding timely and accurately to general and technical inquiries. Manage daily communications with internal and external parties to maintain strong client relationships; manage and coordinate inquiries and address issues within required timeframes.

What You Will Do

  • Proactively follow up on outstanding issues with internal functional areas as well as with external clients
  • Handle issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries
  • Ensure issues are being resolved and clients are kept apprised of progress ensuring the highest level of client service and satisfaction
  • Educate clients on plan provisions and functionality of plan sponsor website and EIVR
  • Promptly handle escalated issues
  • Promote self-service and education on the Plan Service Center site

What You Will Bring

  • High school diploma
  • 0 - 1 years' experience in the financial services industry
  • Knowledge of Microsoft Office Suite
  • FINRA fingerprinting required upon hire

What Will Set You Apart

  • Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans
  • Strong written and verbal communication skills
  • Ability to multi-task, prioritize, and problem-solve effectively
  • FINRA Series 6 permitted, but not required

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

  • Client Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines UniTeller Financial Services Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionUniTeller Financial Services, a subsidiary of Grupo Financiero Banorte, is a leading International Payments Processor based in the United States. With an extensive network of over 200,000 paying locations, UniTeller offers remittance processing services in more than 80 countries. Our core values of Innovation, Integrity, Team Work, and...

  • client services associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Red Selvage International Corp Full time $35,000 - $50,000 per year

    The Client Services Associate plays a key role in supporting client relationships and ensuring smooth day-to-day operations across various marketplace platforms. This role involves account coordination, performance tracking, and regular communication with internal teams and clients to ensure service excellence and fulfillment of agreed deliverables.Key...

  • Manager Client Services

    2 weeks ago

    Taguig, National Capital Region, Philippines Empower Full time ₱1,500,000 - ₱2,500,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Client Service Senior Associate

    1 week ago

    Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Description Step into the role of Client Service Senior Associate and leverage your expertise in data literacy and reporting analytics to transform client relationships. This position offers the chance to lead initiatives that enhance client satisfaction and service through strategic data analysis and reporting. Join us in fostering a culture of...

  • Client Service Manager

    1 week ago

    Taguig, National Capital Region, Philippines Empower Full time ₱1,200,000 - ₱2,400,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • client servies associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Red Selvage International Full time ₱360,000 - ₱480,000 per year

    Date posted: May 26, 2025Pay: ₱20, ₱40,000.00 per monthJob description:Position Title: Client Services AssociateDepartment: Client ServicesReports To: Client Services Manager / Operations HeadLocation: BGCAbout Red Selvage International Corp.Red Selvage International Corp. is a marketplace enabler that partners with top fashion and lifestyle brands to...

  • Japanese IT Service Desk Associate

    4 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱144,000 - ₱180,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Associate Client Services Manager

    6 days ago

    Taguig, National Capital Region, Philippines Empower Full time ₱120,000 - ₱180,000 per year

    TheAssociate Client Service Manageris responsible for answering incoming telephone inquiries regarding retirement plans from plan sponsors, advisors, partners, and third-party administrators. Accountable for daily support of our clients and intermediaries by responding timely and accurately to general and technical inquiries. Manage daily communications with...

  • Client Services Manager

    1 week ago

    Taguig, National Capital Region, Philippines Red Selvage International Corp Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionAccount ManagementTake full ownership of the end-to-end operations for the Brand's Online channel, managing all stakeholders to ensure business growth and smooth operations.The primary point of contact for key internal and external stakeholders, including international and local teams.Monitor and analyze KPIs daily, including sales, inventory...

  • Client Services Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Project One Studio Full time $40,000 - $60,000 per year

    Position Overview:The Client Services Manager is responsible for building and maintaining strongrelationships with clients, ensuring their needs are understood, met, and exceeded. Thisrole bridges the company and its clients by managing communications, coordinatingproject requirements, and ensuring service excellence. The Client Services Managerworks closely...