Customer Service Associate

7 days ago

Taguig, National Capital Region, Philippines Uniteller Full time ₱150,000 - ₱250,000 per year

We're Hiring: Customer Service Associate

Location: Trade and Financial Tower, BGC, Taguig City

Company: Uniteller Filipino, Inc.

Are you detail-oriented, analytical, and passionate about delivering exceptional service in the financial sector? Join our team and play a vital role in helping customers send and receive remittances with confidence and ease.

  • In charge of accurately completing forms, reviewing, and validating the pertinent data surrounding remittance transactions.

  • Using the online system, keep track of all consumer interactions and location data.

  • Responsible in resolving customer complaints in a timely manner.

  • Coordinate with banks and agencies affiliated with the company.

  • Ensure strict adherence to all applicable laws, policies, and procedures.

  • Participate in team meetings and activities, promote team spirit and cohesiveness.

  • Participate in Weekly Calibration and Quality monitoring activities.

  • Demonstrate adherence to Core Standards of Behavior.

  • Process modification and/or cancellation of transaction based on customers' request.

  • Ensure that the quality processes are being met consistently.

  • Perform other related duties assigned by the supervisor or manager on the daily basis

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