Medical Virtual Assistant
3 days ago
This is a remote position.
Virtual Rockstar is seeking a professional, detail-oriented, and highly organized Medical Virtual Assistant to provide full-time support to our client's busy pediatric clinic. This remote role involves front-desk responsibilities, patient communication, and administrative tasks that are essential to delivering high-quality care. You'll work closely with the office manager to ensure a seamless experience for patients and families.
We are looking for someone who is not only skilled and dependable but also professional in demeanor, able to work in a quiet, dedicated space away from others, and capable of managing multiple tasks at once.
About our client:
Our client is a respected naturopathic pediatric clinic located in Scottsdale, Arizona. The practice is dedicated to treating children from birth to 18 years of age using natural medicines and prevention to treat their patients. Their mission is to empower and educate parents so they feel confident in making long-term health decisions for their children. The clinic offers a warm, calm, and supportive environment where parents' choices are respected, and natural treatment methods are prioritized when appropriate.
Responsibilities
Manage incoming calls and respond to patient inquiries via phone and email
Handle new patient inquiries and assist in converting them into scheduled appointments
Schedule and confirm appointments for established patients
Send and verify completion of patient forms
Maintain accurate patient records and ensure all documentation is complete
Maintain the appointment calendar and waitlists
Track new patient leads in Google Sheets
Assist with appointment reminders and rescheduling
Coordinate with on-site manager to ensure consistent and efficient communication
Maintain patient privacy and uphold HIPAA standards
Maintain thorough communication and pay close attention to detail
Charm EHR
8x8 (VOIP phone and fax system)
Kajabi
Google Workspace (Gmail, Drive, Calendar, Sheets)
Jotform
Kit
Previous experience in a medical administrative or virtual assistant role
Familiarity with HIPAA compliance and patient confidentiality
Excellent verbal and written communication skills is required
Strong organizational skills with the ability to handle multiple tasks simultaneously
Professional demeanor and ability to work in a quiet, dedicated space free from distractions
Tech-savvy with a willingness to learn new systems
Empathetic, patient-focused, and collaborative
Self-directed with a high level of attention to detail
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
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