Workforce Management Manager
4 days ago
On-site - Manila 3-5 Yrs Exp Bachelor Full-time Job Description Manage workforce planning and forecasting to ensure adequate staffing, balanced workloads, and optimal scheduling for operational efficiency. Communicate effectively with clients regarding workforce activities, including forecasts, service level performance, and action plans for improvement. Prepare and maintain performance reports —daily, weekly, and monthly—to monitor key operational metrics and support decision-making. Analyze and manage workforce data , identifying trends, resolving issues, and providing insights for continuous process enhancement. Collaborate with Real-Time Analysts to track attendance, adherence, and productivity, ensuring alignment with Service Level Agreements (SLAs). Continuously improve reporting systems and tools to enhance accuracy, visibility, and operational effectiveness. Workforce Planning, Data Analysis, Client Communication, Reporting & Forecasting, Process Improvement Preview HR Manager QuickStart Solutions Active within three days Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately: withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr
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Workforce Manager
4 weeks ago
Manila, Philippines Sound Decisions Full timeWere seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...
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Workforce Manager
2 days ago
Manila, National Capital Region, Philippines SOUND DECISIONS Full time ₱900,000 - ₱1,200,000 per yearWere seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...
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Workforce Manager
4 days ago
Manila, Philippines Keen Full timeAbout Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...
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Workforce Management Supervisor
2 days ago
Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per yearWorkforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...
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Workforce Management Specialist
19 hours ago
Manila, Philippines WebBeds Full timeWebBeds Manila, National Capital Region, Philippines WebBeds Manila, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels...
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Workforce Management Analyst
2 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per yearJOB DESCRIPTIONIf you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center contact centers.As a Workforce Analyst in Payments, you will be...
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Workforce Management Specialist
2 weeks ago
Manila, Philippines ING Full timeRole: Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation. FTE and volume management which includes managing peaks and uplifting...
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Workforce Management Lead
2 days ago
Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱2,000,000 - ₱2,500,000 per yearBe a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Workforce Management (WFM) Lead to oversee client engagements, deliver strategic workforce solutions, and drive process transformation. You'll act as a trusted advisor, leading cross-functional teams to optimize forecasting, capacity planning, and...
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Workforce Management Specialist
3 days ago
Manila, National Capital Region, Philippines WebBeds Full time ₱40,000 - ₱80,000 per yearWho is WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform,...
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Workforce Manager BPO to 85k to 100k
2 weeks ago
Manila, Philippines Gap Solution Recurrent Firm Full timeWE’RE HIRING: WORKFORCE MANAGER (Onsite | Night Shift) We are looking for an experienced Workforce Management professional to join our growing team. Position: Workforce Manager Location: Makati Shift: Night Shift Salary: Up to PHP 85,000–90,000 Qualifications: 4–5 years of proven experience as a Workforce Manager or in a leadership role such as...