Client Services Specialist

22 hours ago

Makati City, National Capital Region, Philippines Tahche Outsourcing Services Full time ₱30,000 - ₱60,000 per year


Our US Partner specializes in custom product design and branding. They offer services for creating personalized items, such as branded merchandise and promotional products, utilizing techniques like screen printing, embroidery, and digital printing. Their focus is on helping businesses enhance their brand identity through custom-designed products.

As the Client Services Specialist, you will play a pivotal role in ensuring our clients receive top-notch support and guidance. We're seeking an individual who is passionate about delivering exceptional service and making a positive impact on customer experiences.

This is a full-time role, on a US shift and on a WFH set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Client Service Ticket Management: Efficiently manage client service tickets to prioritize tasks and resolve issues in a timely mannerTechnical Support: Assist customers with technical issues related to the gifting platform, from account access to website navigation, ensuring seamless user experienceFeedback communication: Share valuable insights and feedback gathered from customer interactions with relevant departments.Problem Resolution: Identify and resolve customer issues or escalations effectively, ensuring their satisfaction and retentionPortal and Campaign Management: Facilitate portal setup and campaign implementation to support clients in achieving their objectives effectivelyKnowledge Base Enhancement: Update/add new features to the knowledge base to further empower clients and internal teamsRecord Maintenance: Thoroughly document customer interactions, inquiries, feedback, and resolutions to maintain accurate records and facilitate informed decision-making

QUALIFICATIONS:

At least 5 years of relevant experience as a Client Services Specialist in the e-commerce industryExpertise in navigating various e-commerce platforms (e.g., Shopify or similar)Experience in project management, including the use of relevant tools (e.g., Monday.Com or similar)Proficient in CRM platforms such as Frontapp, Salesforce, Zendesk, or similarAdvanced skills in Google Suite applications, including Sheets, Docs, and SlidesStrong background in providing excellent customer service and technical supportAble to collaborate with diverse teams, including executives, to achieve common goalsAbility to use critical thinking to analyze situations effectively and provide strategic insights

  • Client Services Specialist

    23 hours ago

    Makati City, National Capital Region, Philippines Emapta Full time

    Empower Traders with Seamless Support in the World of DeFi Our client is a regulated Forex CFD platform revolutionizing how the world trades. Built by real traders for traders, they make institutional-grade trading accessible to everyone-offering fast execution, deep liquidity, and unmatched transparency. With advanced tools and global expertise, our client...

  • Client Services Specialist

    22 hours ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Turn Complex Trading Challenges into Seamless Client Experiences Step into the dynamic world of decentralized finance with our client, a regulated Forex CFD platform transforming how traders access global markets. Built by seasoned experts frustrated with outdated systems, they deliver institutional-grade tools, ultra-fast execution, and deep liquidity once...

  • Client Connectivity Services Specialist

    1 week ago

    Makati City, National Capital Region, Philippines DTCC Full time ₱60,000 - ₱120,000 per year

    Job DescriptionAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you...

  • Client Service Associate

    23 hours ago

    Makati City, National Capital Region, Philippines Sapient Global Services Full time

    One-day hiring process Earn up to 25k monthly Sapient is seeking dedicated Call Center Agents to join our Client Service Associate Team This is for urgent hiring. Apply nowResponsibilities:Answer incoming customer calls and inquiriesProvide information and assistance to customersResolve customer complaints and escalate issues as neededMaintain accurate...

  • Client Solutions Specialist role

    23 hours ago

    Makati City, National Capital Region, Philippines Lendi Services Inc. Full time

    Client Solution Specialist (CSS)Makati City, Metro Manila, PhilippinesFull-timeCompany DescriptionLendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country's #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia's #1 digital mortgage brand, Lendi....

  • Client Acquisition Specialist

    22 hours ago

    Makati City, National Capital Region, Philippines nXscaleSolutions Full time ₱1,200,000 - ₱2,400,000 per year

    About nXscale nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations. We are a fast-growing Employer of Record (EOR) and business expansion partner helping global companies scale their operations efficiently in the Philippines. We work with international...

  • Client Services Specialist

    22 hours ago

    Makati City, National Capital Region, Philippines ProSource Full time ₱900,000 - ₱1,200,000 per year

    About ProSourceAt ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our...

  • Client Solution Specialist

    22 hours ago

    Makati City, National Capital Region, Philippines Lendi Services Inc. Full time ₱40,000 - ₱80,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country's #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia's #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the...

  • Call Center Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Fixxel | IT Services 💻 Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionThis is a full-time remote role for a Call Center Specialist at Safe Funds Inc. The role will involve providing customer support, handling communication with clients, managing customer service inquiries, working in contact centers, and utilizing computer literacy skills.Role DescriptionThis is a full-time remote role for a Call Center...

  • Marketing Client Success Specialist

    21 hours ago

    Makati City, National Capital Region, Philippines ProSource Full time ₱900,000 - ₱1,200,000 per year

    About ProSourceAt ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our...