Client Services Specialist

Empower Traders with Seamless Support in the World of DeFi

Our client is a regulated Forex CFD platform revolutionizing how the world trades. Built by real traders for traders, they make institutional-grade trading accessible to everyone-offering fast execution, deep liquidity, and unmatched transparency. With advanced tools and global expertise, our client delivers a smarter, faster, and fairer trading experience. Their mission? To break barriers and empower every trader to ride the wave of opportunity with confidence.

What You'll Do

Be part of our client's team as a Client Services Specialist, supporting traders and investors across the globe. You'll guide clients through account setup, platform use, and transactions, ensuring smooth experiences while building strong relationships that enhance retention and satisfaction.

Your Work Setup

Employment Type: Full-time

Shift: Flexible / Shifting

Work Setup: Onsite, Makati

Perks That Support Your Balance

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to office gyms (Ortigas and Makati) with a physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (including 5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring

• 2-3 years of client support experience within financial services (CFD/forex required)
• Strong knowledge of online trading platforms and retail financial products (CFDs, FX, commodities)
• Proficiency in CRM/support tools like Zendesk, Salesforce, or Freshdesk
• Excellent communication in English; fluency in other languages is a plus
• Strong problem-solving skills and emotional intelligence
• Willingness to work shifting schedules, including holidays/weekends
• Ability to start immediately preferred

What You'll Take Charge Of

• Serve as the primary point of contact for clients via live chat, email, and phone
• Respond to inquiries about account setup, platform use, deposits/withdrawals, and trading activity
• Handle escalations, resolve complaints, and troubleshoot issues while ensuring compliance with regulatory and operational standards
• Capture and relay client feedback to internal teams, including Product, Risk, Marketing, and Compliance
• Collaborate with onboarding and payments teams to deliver a seamless client experience
• Build strong and lasting relationships with clients to support retention and satisfaction
• Maintain up-to-date knowledge of products, services, and internal policies
• Meet team KPIs, including response times, satisfaction ratings, and resolution accuracy
• Provide client support in one or more of the following languages:
• Required: English
• Preferred: French, Italian, Arabic, Spanish, Bahasa Indonesia/Malay, Thai, or Chinese (Mandarin or Cantonese)

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra