Client Services Specialist

Turn Complex Trading Challenges into Seamless Client Experiences

Step into the dynamic world of decentralized finance with our client, a regulated Forex CFD platform transforming how traders access global markets. Built by seasoned experts frustrated with outdated systems, they deliver institutional-grade tools, ultra-fast execution, and deep liquidity once reserved for elite investors. Their mission is simple yet bold: break barriers, empower every trader, and make high-performance trading radically accessible. Join a company where innovation, transparency, and client success drive every move-because in trading, every second counts.

What You'll Do Every Day

Be part of our client's team as a Client Services Specialist, supporting traders and investors across the globe. You'll guide clients through account setup, platform use, and transactions, ensuring smooth experiences while building strong relationships that enhance retention and satisfaction.

Key Details at a Glance

Employment Type: Full-time

Shift: Shifting

Work Setup: Onsite, Makati

Perks That Prioritize You

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati (easy access to MRT, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to gyms (Ortigas and Makati) with personal trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leave credits (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and global exposure
• Clear paths for career growth
• Diverse, supportive workplace culture

What It Takes to Succeed

• 2-3 years' experience in client support within financial services (CFD/forex required)
• Strong knowledge of online trading platforms and retail financial products (CFDs, FX, commodities)
• Proficiency in CRM/support tools like Zendesk, Salesforce, or Freshdesk
• Excellent communication in English; fluency in other languages is a plus
• Strong problem-solving skills and emotional intelligence
• Willingness to work shifting schedules, including holidays/weekends
• Ability to start immediately preferred

Where You'll Make an Impact

• Serve as the primary point of contact for clients via live chat, email, and phone
• Respond to inquiries about account setup, platform use, deposits/withdrawals, and trading activity
• Handle escalations, resolve complaints, and troubleshoot issues while ensuring compliance with regulatory and operational standards
• Capture and relay client feedback to internal teams, including Product, Risk, Marketing, and Compliance
• Collaborate with onboarding and payments teams to deliver a seamless client experience
• Build strong and lasting relationships with clients to support retention and satisfaction
• Maintain up-to-date knowledge of products, services, and internal policies
• Meet team KPIs, including response times, satisfaction ratings, and resolution accuracy
• Provide client support in one or more of the following languages:
• Required: English
• Preferred: French, Italian, Arabic, Spanish, Bahasa Indonesia/Malay, Thai, or Chinese (Mandarin or Cantonese)

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra