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Client Services Specialist

2 weeks ago

Makati City, National Capital Region, Philippines ProSource Full time $40,000 - $60,000 per year

About ProSource

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview:

This role is responsible for building strong client relationships, reviewing and explaining campaign results, and guiding clients on how to use Legalfit's tools effectively. As the main point of contact, you'll support clients through onboarding, monitor their marketing performance, and provide guidance to help them achieve their business goals while ensuring overall satisfaction and retention.

Key Responsibilities:

  • Build strong client relationships through regular check-ins and support.
  • Review client reports (traffic, leads, campaign results) and explain insights in simple terms.
  • Provide guidance on how clients can use Legalfit's tools to improve results.
  • Coordinate with internal teams to deliver effective campaigns.
  • Proactively address client issues to ensure satisfaction and retention.

Qualifications:

  • Experience in customer success, account management, or client-facing support roles.
  • Strong communication skills, both written and spoken.
  • Ability to explain data and marketing results clearly to clients.
  • Organized, proactive, and able to work with minimal supervision.

Schedule:

  • Monday to Friday, 10pm to 7am PHT

What's in it for you?

  • Highly competitive salary
  • HMO coverage from Day 1 + 2 free dependents upon regularization
  • Enjoy a fully remote setup with all the tools you need
  • Full-time role with excellent perks and benefits

Ready to take the next step? Apply now and be part of our team